I recently had VM broadband installed, the wiring from the box on the outside is all loose and drooping. Can I clip this myself or is it easily damaged? Also the cable coming down to this box is tie wrapped to the gutter fall pipe, Is this common pr...
Hi there.this is my first time posting here and hopefully I’m in the right section I’m just looking for a little help as we moved into our new build property last Thursday and we have this super nice little box in our cupboard that’s an access port f...
Hello,I’m enquiring about having our external brown cable box repaired/replaced? The cover has come away completely and the wires and cable are fully exposed to the elements.Would it be possible to arrange for an engineer to take a look before it suf...
Hi allWe have recently moved to an address where the street appears on the VM postcode checker, but houses on our side of the street are not listed. It's a tiny street, only 4 houses in total, the rest of the surrounding roads are 100% covered. Outsi...
I am reaching out to share my frustrating experience with Virgin Media's installation service, and I'm seeking advice and support from our community.I initiated the installation process with Virgin Media four months ago, and unfortunately, the instal...
Hi, i am a new customer to Virgin Media.on the 13.12.2023 i have ordered my new broadband package to be delivered on the 02.01.2024, today the broadband was not delivered and i have no information on whats next. I haven’t received any email with my a...
HiI recently had an issue with my connection often lagging or disconnecting and we had an engineer come on site and they replaced some cabling and then things were great for a day or two. We have started getting some issues again, and when i logged i...
Virgin literally chased me to come on board.1. They didn't send a technician so I don't have PHONE OR INTERNET at my business in the most damaging week of the week in retail!2. They sent kit to wrong address3. They have marked my account as residenti...
Hi All,Can anyone recommend the best course of action to have my access point moved by VM?Many thanks for any advice Wes
Could someone at Virgin Media help with this please......My 88 year-old mother had Virgin broadband and landline installed last April. A new cable was run under the garden and drive to the road and a new router installed inside the house. But it's ...
