Relocation of access point
Hi All,Can anyone recommend the best course of action to have my access point moved by VM?Many thanks for any advice Wes
Forum Posts
Intermittent Service
Could someone at Virgin Media help with this please......My 88 year-old mother had Virgin broadband and landline installed last April. A new cable was run under the garden and drive to the road and a new router installed inside the house. But it's ...
New WiFi pods
I have 2 of the new black WiFi pods, when connected do they talk to each other & the one nearest the hub 5x connects to it forming a mesh system,my hub is in the windowsill behind the tv, the engineer said he couldn’t extend the cable to put the hub ...
Area reference code
Hi could anyone tell me what the area reference code for s65 3rn is please
POD overheating and buzzing
Hi my WiFi booster pod started buzzing and over heating approx 6 weeks after we got it, Iv rang VM today regarding another matter and mentioned we need a new booster due to being unable to plug the one we have in but was told they could not order a ...
My Broadband box hasn’t arrived. Who do I contact?
My Broadband Box hasn’t arrived, who do I contact?
No delivery or emails
I ordered a self installation broadband kit which was due to be delivered today however I have received no delivery date confirmation or welcome email so am unable to register a My Virgin Media account or track my delivery.The whatsapp/online chat ha...
Hub 5 - Intermittent Connection Issues
I'm wondering if anyone from customer service can help me here please.Last week I had a call from Broadband Reliability Team who said they had noticed a high number of disconnects on my broadband, I personally hadn't noticed losses of connectivity ho...
External Work to new property
Hi, I have been with virgin at my previous property and was told I can take my virgin with me to my new property. On 18th September I was expecting virgin to be up and running when the engineer came. However there needed to be digging done outside th...
