External brown box cover lost in storm
Hi, I noticed today that the cover of our external box has blown away in last nights storm. Please can you advise as to how I can get this fixed. Thank you
Forum Posts
Resolved! Rude Engineer
Hi first time posting here so apologies if the wrong forum. Is there anyway to get in touch with someone to lodge a complaint about a Virgin Engineers who was visiting a neighbouring property. To put it simply, the engineer was on my property repairi...
Which hub am I likely to recieve with M350?
Currently on 1G with a hub 4 and over wireless I have never seen any of my devices hit more than 400 - losing over half through wireless... but still plenty for what I need.So I have a new account starting in February and of the M350 my hub will get,...
Forgotten/Lost Password for Super Hub
I've forgotten or lost the settings password for my Super Hub 2ac, for accessing it from my web browser to check settings, speeds etc. It's not the default "changeme" one shown in the guide, or the one that I had written down.How do I go about gettin...
Relocation of cable
Hi all new to forum so not sure what to do. Was wondering the best way to get an engineer round to relocate my cable as moving tv in the lounge. Thanks for any help
No confirmation of order but got a gone away form email
Hi ordered a virgin media box that is supposed to arrive today but instead of receiving a confirmation email I got an email about a gone away from. I’ve just moved into a new place and I really need my internet sorted out asap. Should I still expect ...
Communication between Epos and the Digital land line
Hi there , I am new to this Digital land line .I am a business owner,and I use Epos system to creat a customer data base using land line . But since my land line switched to a digital one , there is no communication between the Epos and the digital l...
Can't order services - existing customer account at address, false.
I've wasted 2 hours yesterday and 3 hours today dealing with incompetent staff and an unfit ordering system.The order number is VM4430652377 and I have been told that it is UP TO ME to contact whoever the previous customer was (no idea who) and have ...
Can’t order 1gig broadband
Was previously a customer of virgin media but left last October due to local fttp being installed. Long story short, they have yet to even start the road install so looking at possibly re-joining virgin. I had the 1gb connection for around 3 years, w...
Virgin Hub 5x
I had the 1 gig servie installed on the 8th Jan 2023 and no issues until today. I was up at 5.30am and switched my mobile on and no connection. White solid light on the hub. So i restarted my phone, still no connection. Tried all the computers in the...
