Outside Box Broken
HiOur outside box is broken and all the wires are now uncovered and exposed to the weather. Please can I arrange for someone to come out and replace it.thanks
Forum Posts
Exposed External Wiring
We have had Virgin/Blueyonder from year dot. We live in Victorian terrace with front garden. Have just noticed that the wiring that comes out of the pavement and runs up our small front wall is exposed, dont know how long it has been like that i.e., ...
Resolved! Brown box outside - looks awful
Hi,The Virgin box on our outside wall looks terrible. I have tried to close it up so the cabling isn't exposed but there seem to be a lot of redundant bits of cabling (?) which make it impossible without squashing everything to the point that somethi...
no virgin wall socket set up
Hii all, I have just moved house, I have a virgin modem arriving today i have these cable coming out from the wall behind the tv are any of these going to assist me in setup maybe an adapter for that copper cable and there is also a ethernet cable in...
Error code CS1011 on new setup
I tried installing my Hub 3 and 360 Box today. What a mess! Wrong cables, zero customer service.... awful start.Anyway after raiding my cable bin for the stuff Virgin failed to send me, I finally got as far as connecting the 360 box. I get to the Wel...
Pre-installation delays and virgin don't care
Why is it taking so long for preinstallation external works to be completed? Been waiting for over 2 months now and have no internet to the property at all! Workers have been to have a look and gone but never seem to get any work done. Absolutely app...
Putting cable entry in another part of the house.
I need to move my router and TV to another place in the house. How much will this cost and how do I go about it.
Delayed Install Compensation
I joined at the start of October and have had 7 install dates delayed with no information every time I ask, it’s just blamed in “permits”. I’ve checked with the landowner and they’ve had no contact from any of the outsourced install team or VM. I’m d...
hub 5 upgrade request
I have spoke to somebody today from Virgin and can't understand what saying I have currently got hub 4 and I want to upgrade to the hub 5 who do I speak to to get any sense out of Virgin
Can you get the stream box without extending contract?
I'm in the last few months of an 18-month broadband-only contract, and wanted to try the stream box. However, VM customer service insists that's only possible with a new 18-month contract. Is that true, or are they trying it on?
