Hello,I’ve recently bought a flat and have usually been a VM customer where it’s been available. The service checked states the VM is not available at my new flat however it is available at the next door flat which is all part of the same building wh...
Hello, I live in a university house that uses virgin media wifi, we have had no wifi for 4 days and I have called twice over the past couple of days where they have ensured our wifi connection would return but it has not. We can’t get through to talk...
As the title says, I live in a close and everyone on one side of the road leading through it can get VM and have visible Virgin Media access boxes outside their doors.Anyone have any ideas who to contact or what I can do to try get some answers as to...
My delivery date was supposed to be today but I’ve had no update or email as of yet.how can I chase this up?
my address is not shown in the VM platform to move my home. I filled the necessary forms to register my new address but still no changes so i can't apply to move my VM services to my new home. I tried to chat with assistans but waiting hours and hour...
This seems to be a relatively common issue on the forums, but struggling to make any forward progress.I've now had 3 failed installs as no external work has been completed - despite it being announced, twice, that it had. Each time they schedule a ne...
Hi all,Recently I got in a contract with the VM, choosing the M250. I got it delivered on the 29th of January ( Hub 3.0 ) and tried to connect it via Quick Start, but unfortunately the internet was not working. I called immediately the VM and they ar...
Hiya,I also need assistance with this. Please can someone PM me? Thanks in advance.
Hi, I live in a relatively new(ish) block of flats (built in 2011), however, I'm not currently able to get Virgin Media Broadband. This is a big shame, as my current download speeds with my providor are roughly 60 mbps. It isn't awful.. but as an onl...
I've taken out a contract with Virgin Media for TV Broadband and mobile (Nov 2023). Installation of TV and Broadband was due at the beginning of December. The sim for the mobile arrived first week of December and is in use. It costs me £25 per month ...
