Was about to switch back to virgin from sky about a month ago due to skys broadband not being strong enough in our area. Took deal with free Xbox to start later that month and despite specifically stating we didn’t want it to start till later that mo...
Hi everyone, I’m hoping you can offer some helpful advice to a noob. I’m just about to rejoin VM after many years. Having been migrated over from Virgin Mobile to O2 I’ll likely be going for a Volt 267mb product.There seems conflicting/old informatio...
Hello, I have the same issue - that my Omni box cover appears to have fallen off. Please can you advise how I can report this and get it sorted. Thanks.
Hi. Recently had fibre installed but the router is currently in the wrong place. Looking for a longer fibre cable in order to move the router closer to where I need it. Would it be possible to arrange this?
Hi, we need to move our external box and cabling due to a home extension. The box is currently positioned on the front of our house, but due to an extension to our hallway it will soon become internal. I would like to organise for a technician to ass...
Hello,When I first signed up for Virgin Media, the install date for my broadband was set for 30th March 2024. Since then it's been delayed several times, with me just this week having two calls from virgin media agents two days apart to confirm the l...
help, I'm trying to use my 14 day cooling off period but the agent on live chat is saying I need to give 30 days notice. I just want to get rid of my virgin media contract asap, surely I don't need to give 30 days notice to use a 14 day cooling off p...
Ordered a broadband package on Friday 01/09 to be delivered on 09/09 and received the order summary email and pre-contract documents, however the delivery date confirmation and contract have not been received. Upon trying to log into Virgin Media to ...
Dear Sirs,I am currently in the process of getting a dropped kerb installed for a driveway. I believe I have a Virgin Media manhole on the pavement where the dropped kerb is to be installed. The manhole cover has CAT V written on it, see attached pho...
So I literally signed up today, requesting the equipment be sent on the 20th as I move in then.. had a text to say it's arriving tomorrow. I don't live there yet. I have an email confirming my chosen date.Registered for an online account but keep ge...
