I was supposed to have my pre-install today, second attempt, and as you can guess no one has turned up. Even though I was assured by customer services that it would happen today, quote "I'm personally apologize you on the delay, John! I will have thi...
So I am a little confused.As a treat to myself I ordered a fibre 350 package earlier this monthInstall date was to be today.Fibre line and box was fitted from the pole to the house within days. Guys who fitted it said they had done a few in my s...
My wife and I recently moved to a one-off new build home in a built up area of Surrey, and we are trying to figure out how to get connected up to Virgin broadband. Our neighbours on either side have access to gigabit speeds with Virgin, so we just ne...
Hi, I would also like to arrange a cable relocation. I tried phoning but got frustrated with all the menus! Can you arrange a relocation for me, please? Thanks, Jen
I returned home from work yesterday to discovered a brown box installed on the side of my house. I did not authorise anyone to complete this work. I am not a customer nor have I ever had any dealings with virgin media to suggest I wanted a brown box....
I couldn't find the wall socket in the flat. There is only the attached socket can i use it? And when I check in the website. It said that the virgin media is available. Note that there is no furniture in the flat so It not hidden behind them.
New customer moved house and took the day off work to receive a hub 5 quick start pack, only to have it delivered with no power supply in the box! Reading on here this is not an isolated issue and I would have thought the team could manage to send o...
Virgin Media visited my house when I wasn't there and put a cable through my garden and path - damaging my path and filling the channel with cement. They also put a box on my wall. My house is being sold and the future owners ordered the cable for wh...
I was so excited to have signed up to Virgin for my new house (rented) and this morning I was told they can’t install so have cancelled my account. The reason given is “The team advised "Pitch roof extension no way of getting minimum height as per Op...
I set up the hub with A at 5 Ghz, B at 2.4 Ghz and Guest at 2.4 GhzI have "lost" A and B is 2.4 and 5 GhzI can no longer find the option to split them. Has VM removed the option in the hub or have i just forgotten how to do it?I had them split the ot...
