I hope this is the right place, I'm at my wit's end trying to sort this out.My installation was supposed to happen yesterday 31/10/23 at my new address (I moved my service from my old address). Despite multiple conversations confirming it would occur...
I am in desperate need for an engineer/technician to come and fix the wifi issues at home. I work from home and i cannot do my job. Please!
Had anyone managed to connect the Virgin Media connect app to the new 5x router? Been a Virgin customer less than a week and already fed up of customer service. Tried all the troubleshooting they've suggested, they've also apparently sent some kind ...
I have moved house and the front of the internal wall box is damaged and keeps falling off. Can i request a new box from Virgin?
I've just moved into new house and only got a confirmation but no account number or anything else
Hi,Can someone please help put me in touch with a Network Engineer to follow up on my issues that have been ongoing since signing up several months ago. I am beyond frustrated and fed up of both the inability to contact anyone human directly, and hav...
Hi, I've recently joined a broadband plan as a new customer and ordered a new self-installation kit. The kit was not delivered on my chosen delivery date and I haven't received any contact from Yodel or Virgin regarding the delivery status of the ord...
I've come home to find a 2nd VM box fitted to the wall on the front my house, i wasn't contacted by VM or asked if this could be fitted. I called support and they know nothing about it and told me that an Engineer will be coming out to assess it in 4...
I rang VM today because my hub is showing a red power light and not the normal white light. The light has turned from white to orange to red over several days. I explained that there were no problems with my services, but I was concerned because of h...
My QuickStart for Hub 3 arrived. There is a virgin media wall socket in the house but there is already a cable that is wired (looks screwed in) to the socket. There is no additional slot.if I follow the cable that’s wired in already, it ends with a c...
