In what time period can I negotiate a new deal?
From memory they won't negotiate unless that contract is ending within a month/4 weeks. Is that right?What timeframes have people spoken with the leavers team and go a decent deal?
Forum Posts
Broadband not working
My broadband stopped working suddenly this morning. The router appears to keep rebooting itself. It's a media hub version three. I usually use it in modem mode but it's now out of modem mode since resetting it as suggested by Virgin Media. I now can'...
Terrible start
New customer was due a quick start delivery today . At 10am yodel status changed from out for delivery - to driver delay and back at depot .i called Virgin customer service and was told to first check with yodel - I politely declined , so then advise...
The base light on my Hub 3 is constantly red
The base light on my Hub 3 turned red at the weekend and has stayed red. I have seen other posts about this issue so I have turned the hub off and let it cool down before switching it back on and have also used a paper clip to press the reset button....
Re: Changing delivery address of installation pack with account number
Hello, I’m having same issue, I requested change of address 3 times now through Whatsapp and every time I’ve been told it has been done but I keep receiving emails regarding Quick start Box delivery confirming no change has been made and delivery is ...
restore using pin hub 3 not working
unable to log onto settings to access hub 3.0. I have tried multiple browser including samsung phones and google chrome. have also tried reset using a pin for 1 minute and switching off from the plug no luck. i keep getting a message saying incorrect...
Socket
I need a link to arrange my socket to be moved up the wall about 12 inches please
Hub5
I have just replaced my hub3 with a hub5. My phone is connected but only with my old network name and password it doesn't see my new network name? Virgin connect app also see's my hub5.
Resolved! Book an Engineer
Impossible to book an engineer, can't get through on the phone and no option I can find in the app. Need to move my router since voip enabled. Virgin kindly sent me an extension cable, but it's the new push type and doesn't fit my wall socket or hub ...
Installation
I just got my media media and TV delivered now. I am trying to install it but I found out I have no virgin media socket in the house. I have an openreach master socket 5C. Please how can I resolve this problem
