Broken Wire
Hi I need to order a new wire for the connection to my Internet box please the middle bit has snapped
Forum Posts
cable repull
hi had technician for snr failures on upstream level on Saturday 9 sep marked the path for new cable said he was going to call me Monday 11 sep no call received
Change router point at house
Hi everyone, I need someone to go to my house to change the router point from living room to my bedroom. how can I make an appointment for that please?many thanks Ronie
How to get an engineer???
New build house has virgin media box etc installed. Just needs engineer to connect a cable (duct already there) from less than 10 meters away across road. I have talked to about 10 different people on the phone and on the chat. All clueless. Neighbou...
Quick start kit not delivered
I ordered a quick start self set up kit and I have still not heard anything about my delivery after the best part of 2 weeks - the package did not turn up on the expected delivery date.I only have the two original emails which do not include an accou...
Relocate Virgin Media Router
Hi,Recently switched over from Sky to Virgin Media yesterday, managed to get 250/25 quite cheap and was very excited to install it yesterday but due to dead zones (I assume) I'm only able to get around 50-60 download upstairs in my room (tried wifi e...
Anyone know how to contact faults team - not the contact centre
Landline in GU15 2 has been out for 2 weeks and all I get is occasional text message to say engineer is on the way.
Postcode Checker - Services not available but should be?
Hi there!I was looking to purchase broadband through the website as I got an email saying services were now available for my address. However, after I input my postcode and select my address on the checker I’m being told it’s not available? I defini...
Is there a way to find out when VM will be available?
On 15th June I spoke to a couple of guys fitting fibre to the pole that feeds my house, on talking to them, I was told it was for Virgin Media (OpenReach now have no current plans to provide FTTP). Since then I've been paying attention to local roadw...
Resolved! Appalling installation
This is the standard of installtion Virgin has put into my home. Unbeleivable.
