Just to let the Mods know this is the 4th loss of service in 3 successive nights. I would ask if there is maintenance work going on? Does this need to be reported to your Networks team?Last three where "Cable Modem Reboot because of - unknown" and...
I was a long time Virgin/Telewest/Blueyonder customer for many years until I moved house last year. My side of the street has no access to any fiber or broadband from Virgin or other supplies despite the other side of the street having full access. T...
Please could a Forum Team member contact me to arrange an engineer visit as the external connection cable needs to be diverted for building work to be carried out. Many thanks
Virgin installed cables towards the end of last year/beginning of this year, the website said it was coming soon, then there was an update saying it was delayed, now it finally says coming soon again! However - my current contract runs out in January...
I requested a technician visit along with a house move, and as of now, it has been a week without any visit confirmation. Support varies from somebody telling me that they do not see appointment slots in the system, but they will schedule something f...
Hi,I live in Stocksbridge and we have been having Virgin rolled out for the past few years, my street has had multiple visits to each of the poles (I believe we are not having underground ducting just via existing BT poles), we had a Sales guy visit ...
Hey,So Virgin came out to install my services on Tuesday 31st OctoberHe said that the fibre outside was broken so he’ll contact his manager who advised to install everything inside and they’ll send someone out to blast the fibre from the box to the p...
I am reaching out to express significant concerns and seek an immediate solution regarding the delayed installation of my broadband service. Two months ago, a representative from Virgin Media offered me the opportunity to upgrade to your high-speed b...
Did a home move on the 19th September, told VM my new address and was told cable work needed doing to the property and that this would be done before we moved in. To this day work is yet to be done. Every time I phone asking for an update I get told ...
HiI'm looking at getting VM installed. What defines where the cable comes from the street to the house? Should there be a capped hole or something visible outside the property? I dont think I have seen anything. I thought i heard that they had come o...
