Omnibox Stolen
Hi, My omnibox has been removed and concerned about the condition of the wires with the incoming weather.
Forum Posts
Virgin Media Availability - Only house on street not available
Hi,I'm currently with virgin media and am in the process of moving home. I have checked on the postcode checker and it says that unfortunately services will not be available at my new address.The new property is on a road which virgin media is active...
Resolved! Can't select individual flat with availability checker
Hi,I'm going to rent a new flat with 2 others and we are looking for broadband options (hopefully FTTP). Entering the postcode into the availability checker gives the building as an option, but not the individual flats. Selecting the building says we...
Need to book a no-fault engineer visit to move my router
This is specifically aimed at the Virgin community team here. I'd like to book a no-fault engineer visit to move my router to an internal cupboard. Please PM me with the next steps, thanks.
Resolved! No Virgin media socket, but have got a coaxial cable in the wall?
I got the wifi and TV package delivered yesterday. I spent ages looking for the wifi socket as I've just moved into the house and couldn't find it anywhere. However, I did find a coaxial cable sticking out so tried to connect the wifi hub to that ins...
Equipment collection - Collect+ link not working (1 of 2)
I was given a link (https://www.collectplus.co.uk/virgin) by the agent processing my contract cancellation, to find a local Collect+ point. But that URL is blocked by Cloudflare: "This website is using a security service to protect itself from online...
Phone doesn’t connect to internet unless VPN?
Recently my phone internet doesn’t work while connected unless I turn on a VPN. Or if I use mobile data it will work. My wifi still connects Well to other devices and they don’t need a vpn. I’ve restarted the router twice but nothing. Although , it h...
Booster pod
I have spent weeks trying to get a pod sent out, soooo many phonecalls, complaints and let downs.I finally got ONE sent out today, I've got a black pod, from what I've read it's the same as the white one but it has a power lead instead of being a plu...
Took over my mother in law's account, now locked out and unable to pay my bill.
The email address associated is her virginmedia one that's long defunct, they know my Gmail is associated but I can't use it to login to anything. What kind of system operates by hanging up on me when I call to resolve this so I can pay my bill and c...
Networking socket
Good afternoon all - hoping to get some support/clarity on a recent self-service delivery.I opted for the self-service due to the fact that Virgin Media is already set-up/functioning within this area ahead of moving into the property, however found o...
