The worst service I have ever had, period, ordered Broadband turns up, no where to connect in the house even though Virgin assured me it would be up and running the day after we moved in, called and passed from pillar to post eventually promised a do...
Hi,I signed up online and ordered a quick start kit but it never arrived. I've tried chasing this repeatedly with Yodel with 0 success, I even went to the depot costing me £25 in cab fair just to be told "it's not here maybe come back tomorrow" even ...
So I'm considering VM for broadband as the workmen are currently digging up my road and have a number of questions.1. Who do I complain to / seek compensation for the builders blocking my driveway access for 2 days (so far) except late in the evening...
Received internet kit to set up but we don’t have the correct connection on the wall to plug the router into . Thank you
I'm hoping this is the right place to report this but the cable servicing multiple houses on my road was severed in bad weather. The installation was from a telephone pole and we have a dangling wire and multiple houses completely disconnected. I rep...
Could someone please contact to arrange to move my socket? I understand there will be a £25 charge. Thank you
i having problem with my broadband I have keep restart my broadband every 10-20mins keeping getting no internet.Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID12030000000.540256 qam921390000002.240256 qam1...
Virgin Hub 5 reboots around 02:30amSince installing my Hub 5 on the 28th November my Hub 5 has restarted 3 times at around 02:30am first on the 5th Dec and then on the 6th Dec after which I did a pinhole reset which seem to have solved the problem un...
My I’ve recently moved into an address which has been converted. Every other address on the street is showing eligible for vm service but mine isn’t even listed but is showing on Royal Mail database, I’ve filled in online form but no response is anyo...
I'm about to get my gig1 installed in a couple of days. The external work has been completed ready.My concern is that I will require modem only option and I've read the new hub 5x cannot be configured this way. Can I request a hub5 instead?Our prop...
