Forum Posts
New customer.
Hi, last week I decided to rejoin virgin broadband again. All was going will during the sign-up until yesterday when I received the email that fills even the faint hearted with dread."Not long to wait now' from Yodel. As you can probably guess, I've ...
What’s the wait for signing up again as a new customer?
To caveat I’m a sample size of one and realise the plural of anecdote is not data. Saying that, the grass has not been greener with my new ISP. Just out of interest so all my options are on the table, how long to I need to wait before I can classify ...
Dangerous Cable installation on street
I just moved into a property and the previous tenants had VM. The cable into the house comes inexplicably from the pavement on the street outside, through a piece of stone on the driveway in such a way that the cable is exposed and dangerous. I tried...
Intallation monkeys
Just a rant as there is no one else to rant to. I signed up to Virgin last month and it was discovered that the external cable was dead and needed changing before installation could go ahead. Fast forward to today and while I was out this morning I r...
Eroneous new contract upon upgrade
I was sent an offer to increase broadband speed from 250 -> 350 for a small fee. The offer page very clearly stated "your original minimum term will continue to apply to your new core service". Contrast this with the text for the one gig upgrade whic...
My Ongoing Struggle to Get Virgin Media Services
I was a loyal customer for 5 years before i moved house and have eagerly anticipated the benefits of Virgin's FTTP lines installed outside my house well over a year ago. Regrettably, despite numerous attempts to resolve this issue, I find myself in t...
Router not arrived and emails not recieved
Me and my girlfriend recently ordered a virgin media broadband package (order placed on friday 15th), it is in her name and she received the pre-contract email but nothing about her account number or bill or even delivery confirmation. It was suppose...
Resolved! Please can mod pick this up to arrange a engineer visit
I have had some significant renovations at my home. I require an engineer visit to reinstall my phone line and change the position of my tv box and router and associated wiring. Please can mod pick this up and arrange this with me.
Installation taking forever
Signed up to VM on the 20th Nov. Given an activation date of the 9th Dec which was moved to the 20th Dec due to repairs required to the pavement outside & permit required.Then find out activation date moved again to the 31st Jan.I've no internet as p...
