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Registered: ‎20-03-2017
Message 1 of 4 (138 Views)

ssdp vulnerability letter

so i've got this letter about ssdp vulnerability. i've been into my hub settings but i really dont know what im doing. is it something important ?

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Wise owl
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Registered: ‎09-09-2009
Message 2 of 4 (128 Views)

Re: ssdp vulnerability letter


shep791 wrote:

so i've got this letter about ssdp vulnerability. i've been into my hub settings but i really dont know what im doing. is it something important ?


The VM SSDP Vulnerability help page is here https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...

Also see this thread http://community.virginmedia.com/t5/Security-matters/mDNS-and-SSDP-vulnerabilities-a-suggestion-for-...




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Registered: ‎22-03-2017
Message 3 of 4 (104 Views)

Re: ssdp vulnerability letter

This doesn't really resolve the problem that some of us are having with this issue.

1. The first link takes you to a page that provides advice that is not applicable for everyone. So, for example, it says that you go to the Port Fowarding and Port Triggering pages and "Tick the Delete box next to any rules that will keep port 1900 open". The problem is that when I follow these instructions nothing on the screen that show any rules that specifically reference port 1900 or have a Delete box.

2. So, that leaves the 2nd link, but that assumes a level of technical knowledge that I simply don't have.

So, Virgin have sent me an email (and letter) to tell me that I have a problem, but they haven't provided me with a mechanism to resolve it. The help page and forum don't provide the answers and there's no number to call for technical support.

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Wise owl
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Message 4 of 4 (86 Views)

Re: ssdp vulnerability letter


Ilesha1 wrote:

This doesn't really resolve the problem that some of us are having with this issue.

1. The first link takes you to a page that provides advice that is not applicable for everyone. So, for example, it says that you go to the Port Fowarding and Port Triggering pages and "Tick the Delete box next to any rules that will keep port 1900 open". The problem is that when I follow these instructions nothing on the screen that show any rules that specifically reference port 1900 or have a Delete box.

2. So, that leaves the 2nd link, but that assumes a level of technical knowledge that I simply don't have.

So, Virgin have sent me an email (and letter) to tell me that I have a problem, but they haven't provided me with a mechanism to resolve it. The help page and forum don't provide the answers and there's no number to call for technical support.


1. Agreed, but it's the best VM currently have to offer.

2. While being technical in appearance it is possible for a layman to follow the instructions provided. That's more than can be said for the VM instructions. If following the advice results in other issues then a "hard reset" of the router will return you to default values. No foul, no loss.

I believe that if you did call VM for further technical support they would only point you to Gadget Rescue https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030... for only £5 a month for six months, plus a £20 set up fee, for all PCs and gadgets. Or a one-off fix for only  £35. https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...  

Previous posts on this forum suggest that Gadget Rescue have less knowledge than you about how to resolve this issue, but they are prepared to charge you for their ignorance.

Avoid Gadget Rescue like the plague! 




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