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clair
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phone call

hi I have had 3 phone calls this morning from a lady claiming to be from bt.  she has said my virgin broadband is from a bt server and there is an issue and she needs me to make some changes on my pc over the phone.  I told her im with virgin but she said server is bt.  I contacted virgin through live chat and they said don't worry it sounds fake.  but this women has just rang me again saying if I don't do this my broadband will be tuned off.  is this a scam or not.  I told her I would contact virgin which ive done but she still saying the same.

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Superuser
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Re: phone call

Definitely a scam and (though you second guessed yourself) you did the right thing in contacting Virgin Media via webchat to confirm that.

The fraudster probably rang you again because during your conversations they must have felt there was still an opportunity to succeed with their fraudulent enterprise.

Go to ActionFraud and read more about Computer Software Service frauds and other frauds.

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