It will take you through some security checks and you should then be able to re-gain access.
If you have already done this but you are still having trouble pop the details of the email address in question across to me via PM (Purple Envelope, top right hand corner) and I will take a further look for you.
the hacker has changed my security details somehow and I have not knowingly supplied that info ie my mother's maiden name and my birthday.
so, I cannot get past the first level of securiy. I wouldn't bother ( I would just request a cancellation) except there is an option trading bank account which I can't get access to with my password nor can I tell them anything because my only access is through my virgin account.
perhaps you can suggest something alse for me to do??