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jeck1943
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Message 1 of 6
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is it a scam

just had a phone call from 02083649257saying my modem security needs resetting is it a scam

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Dave_cq
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Message 2 of 6
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Re: is it a scam

You decide ... http://who-called.co.uk/Number/02037019267

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
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Moderator
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Message 3 of 6
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Re: is it a scam

Definitely looks like a scam this one, as no notes on your account to indicate that anyone from Virgin Media had tried to get in touch.

Smiley Mad

Ralph_R
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The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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cybmole
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Message 4 of 6
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Re: is it a scam


jeck1943 wrote:

just had a phone call from 02083649257saying my modem security needs resetting is it a scam


YES

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Superuser
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Message 5 of 6
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Re: is it a scam

Just looked up the phone number on the internet.

I find two possible hits high up for that number - Both Fax lines

A care home
A builder

Looks to me like the caller is sending a fake CLI.

Even so - based on the OP the callers method sounds like a twist on the old Microsoft scam.  Ralph's post would confirm this, as if a Virgin Agent had called you, it would be visible to him.

Tim

________________________________________


Only use Helpful answer if your problems been solved.

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cybmole
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Message 6 of 6
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Re: is it a scam

yes, the language is a dead giveaway

... saying my modem security needs resetting ...

 if Virgin need to reset your modem they press a button - they don't phone to say so - & they don't call it a modem.

 why are the fake CLI guys so stupid 

i.e. who use a fake number that has hundreds of negative comments filed against it.  Is that somehow easier then finding a new, more convincing fake ?

 my trusty Call Guardian would not work so well if the scammers could roll up a fresh fake number every time they called 

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