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sly80
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bills

hello, i have a problem i try to found any contact no. to contact your team but when call asking me customer no.. i am not your client but on my bank statement i have 2 transaction from your company. i asked my bank for any reference no of this transactions but they told me to contact first with u ..they said u should know name of recipient who made this transactions or address. 

on statement i can see only virgin media.

regards Andrzej

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Forum Team
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Re: bills

Hi Andrzej

Thanks for joining us on the forums and for popping by with your billing query.

I appreciate you have concerns regarding this if you don't have any services with Virgin Media, but please be aware that Virgin Media Payments Ltd is also the payee when you are paying Virgin Mobile too.

Do you have a mobile account with Virgin Mobile?

If so then you can contact them to discuss this via 0345 6000 789.

If you don't have a Virgin Mobile account then to track down the account the payments are related to can you please call our teams via 0345 454 1111 or speak to them on Webchat where they will support you further.

Kind regards.

 

 

 

 

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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