I've attempted to contact the web safe feedback team a number of times now after getting reports that customers to our website are being blocked by Virgin Media web safe filter.
Here is what I put in the first mail I sent on 5th April.
My company website (https://www.piranhr.com) has been blocked by your web safe feature. This was done after Google identified a potential malware threat on the site. This was due to an old subdomain that we no longer used, forwarding to a server IP we no longer owned. The IP is now owned by someone else who hosted malware on it.
I’ve attached a screenshot from the google search console showing that their review was successful. I’m now requesting that you conduct a similar review to remove the block.
Please provide advice on how we can get it unblocked ASAP as we are losing significant business here.
Given that our site is a creative writing and cooking travel site, I can't see any logical reason why Virgin would block this. I thought it might be some sort of malware problem, but as the site is logged with Google security, I would be the first to be notified.