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Registered: ‎27-04-2017
Message 1 of 16 (1,323 Views)

Scam warning

[ Edited ]

Not a question, just a warning. I have had literally dozens of calls from 'Virgin' in the last few days asking me to check my router by connecting my computer so they can test it remotely.  It is such an obvious attempt to hack my computer that perhaps one would think no one would fall for it  (the caller can barely speak English and asked if I was Mr Susan Blah!). But I'm sure someone could be taken in. Even when I say to him that I know he's attempting to scam me the calls continue (so much so I turn the phone off during the day for peace).  Anyway be vigilant and perhaps Virgin could warn its customers to take care.


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Registered: ‎28-04-2017
Message 6 of 16 (2,491 Views)
Helpful Answer
confirmed by Fishbonealice
‎29-04-2017 12:27

Re: Scam warning

Shouldn't virgin be able to block these?  When I tried to do 1471 it said it couldn't give me a number as it was coming from an exchange that didn't give numbers .. I'd happily block all phone calls that did the same ...

See where this Helpful Answer was posted


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Registered: ‎28-04-2017
Message 2 of 16 (1,303 Views)

Re: Scam warning

I've just had the same .. thick accent, virtually impossible to understand .. they were very persistent even when I asked if they were trying to scam me and I told them I didn't believe them - I got annoyed and hung up.  https://community.virginmedia.com/t5/Security-matters/Suspicious-Calls-to-help-fix-Router-error/td-p...

 

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Message 3 of 16 (1,295 Views)

Re: Scam warning

Their persistence is incredible. I had to plug the phone in today as I'm waiting on a call. They have rung six times this morning already. Every time I answer I tell them I know they are trying to con me yet still they try. To one of the callers I asked (pointlessly I know) aren't you ashamed of what you're doing? Do you sleep at night?  He hung up.  Thought that was the end of it. Ten minutes later he rang again...

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Registered: ‎25-11-2015
Message 4 of 16 (1,280 Views)

Re: Scam warning

[ Edited ]

also received a call from a lady wanting to check router and something about anti virus and a charge of £10

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Rising star
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Message 5 of 16 (1,274 Views)

Re: Scam warning

These calls do stop eventually.







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Registered: ‎28-04-2017
Message 6 of 16 (2,492 Views)
Helpful Answer
confirmed by Fishbonealice
‎29-04-2017 12:27

Re: Scam warning

Shouldn't virgin be able to block these?  When I tried to do 1471 it said it couldn't give me a number as it was coming from an exchange that didn't give numbers .. I'd happily block all phone calls that did the same ...

Superuser
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Message 7 of 16 (1,264 Views)

Re: Scam warning

bit tricky to block since they would be more than likely spoofing their phone number, since dont think provider can block phone numbers, there are devices you can buy such as http://www.which.co.uk/reviews/nuisance-calls/article/nuisance-calls-call-blocker-reviews/nuisance-c... also not much TPS can do since they would be 99% from outside the UK.
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Message 8 of 16 (1,253 Views)

Re: Scam warning

[ Edited ]

legally , Virgin cannot block . sad, silly, but that's the law - 

 TPS is useless

 BT call guardian can though. get a BT8500 or similar. we have caller withheld -> answer machine automatically. "numbers" like 000000 are on our blocked list., phones go to silent from midnight to 7am unless you are on our VIP list... scammers from " Microsoft", "BT " never get to speak to us

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Registered: ‎25-11-2015
Message 9 of 16 (1,245 Views)

Re: Scam warning

number that came up was

08001836408
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Registered: ‎28-04-2017
Message 10 of 16 (1,241 Views)

Re: Scam warning


cybmole wrote:

legally , Virgin cannot block . sad, silly, but that's the law - 

 TPS is useless

 BT call guardian can though. get a BT8500 or similar. we have caller withheld -> answer machine automatically. "numbers" like 000000 are on our blocked list., phones go to silent from midnight to 7am unless you are on our VIP list... scammers from " Microsoft", "BT " never get to speak to us


Oh cool .. that sounds interesting.  If I have many more problems I'll look into that.  Although I'm still concerned that, within weeks of becoming a Virgin customer, I'm getting calls like this, when I never had them before. 

I'm on a special offer at the moment and still considering whether or not to stay with Virgin.

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