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johnnyray
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Scam Email

The scam email that is currently going around, the person responsible has changed the wording.

Just received it today EMAIL BELOW

 

Your latest Virgin Media Bill cannot be processed

Dear xxxxxx@blueyonder.co.uk,

The payment for your latest Virgin Media bill has failed. The payment processor has detected invalid billing information associated with your account. Your service is now scheduled for automatic disconnection on 27 February, 2016.

Why did I receive this error?

This usually happens for several reasons. Either some of your information has expired or you may have changed some of your billing information recently, such as street address, phone number, account number, etc.

How can I avoid service interruption?

To avoid service interruption make sure your billing information is up to date. Failure to take part in this process before the due date will result in service disconnection without further notice.

Where can I update my billing information?

To update your billing information just visit the profile update link below:

https://my.virginmedia.com/vm_ssop/idpp/action?update

Once you have completed the profile update process your bill will be processed instantly. No further action is required.

Kind regards,


The Virgin Media team

 

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Moderator
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Re: Scam Email

Hi johnnyray,

 

Welcome to the community and thanks for posting this to us. I'm sorry you've received a scam email.

 

You could check if our netreport team have already seen this email as they normally post examples of these mails up on their webpage. If they haven't you can fill in the netreport form on this site so the internet security team to take a look at this for you.

 

Kind regards

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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roddydogs
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Message 3 of 5
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Re: Scam Email

Still doing the rounds, had 1 to day.  Beware!!

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oggiepolly
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Re: Scam Email

i had the same e-mail 

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Jeffcz
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Re: Scam Email

Same scam email today

from: Virgin Media>

Disconnection 23 May, 2017

Update Billing Details

[MOD EDIT: Inappropriate Hyperlink removed, please review the Forum Guidelines]

 

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