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Message 1 of 8 (260 Views)

SSL Certificate Verification Error

Hi,

I am trying to access the US Government's CBP site to apply for an ESTA (required for visits to US). I keep getting the following error message which prevents me from visiting the site - any advice on how this can be fixed?

SSL Certificate Verification Error (ssl_failed)

A secure SSL session could not be established with the Web Site: "".
This is typically caused by a Web Site that is not configured to accept SSL connections, but could be because the Proxy does not trust the Web Site's certificate authority.

RP2b For assistance, contact your network support team.
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Superuser
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Message 5 of 8 (319 Views)
Helpful Answer
confirmed by ssophia
Tuesday

Re: SSL Certificate Verification Error

Using Chrome on PC

There is an issue with the CBP page but it's NOT Certificate related

I get one warning - Mixed Content: The page at 'https://www.cbp.gov/' was loaded over HTTPS, but requested an insecure image 'http://www.dhs.gov/sites/default/files/images/icn-us-flag-21px.png'. This content should also be served over HTTPS.

Which is enough to cause the Secure notification NOT to be displayed.

The actual ESTA Application page does show as Secure though

Checking with OpenSSL

C:\Users\timdu>openssl s_client -connect www.cbp.gov:443 -quiet -CAfile C:\cacert.pem
depth=2 C = US, O = GeoTrust Inc., CN = GeoTrust Global CA
verify return:1
depth=1 C = US, O = GeoTrust Inc., CN = GeoTrust SSL CA - G3
verify return:1
depth=0 C = US, ST = District Of Columbia, L = Washington, O = Department of Homeland Security, CN = www.dhs.gov
verify return:1

Shows no issues with the certificate.

Tim

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Superuser
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Message 2 of 8 (254 Views)

Re: SSL Certificate Verification Error

What browser are you using and which operating system?
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Message 3 of 8 (248 Views)

Re: SSL Certificate Verification Error

Chrome - Mac Yosemite.

Have also tried on Safari and via iPhone - all have the same message...

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Fibre optic
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Message 4 of 8 (209 Views)

Re: SSL Certificate Verification Error


ssophia wrote:

Chrome - Mac Yosemite.

Have also tried on Safari and via iPhone - all have the same message...


I am having no problems here using Chrome

Link to US Customs and Border Protection: https://www.cbp.gov/

Direct link to the ESTA application page: https://esta.cbp.dhs.gov/esta/esta.html

 

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Message 5 of 8 (320 Views)
Helpful Answer
confirmed by ssophia
Tuesday

Re: SSL Certificate Verification Error

Using Chrome on PC

There is an issue with the CBP page but it's NOT Certificate related

I get one warning - Mixed Content: The page at 'https://www.cbp.gov/' was loaded over HTTPS, but requested an insecure image 'http://www.dhs.gov/sites/default/files/images/icn-us-flag-21px.png'. This content should also be served over HTTPS.

Which is enough to cause the Secure notification NOT to be displayed.

The actual ESTA Application page does show as Secure though

Checking with OpenSSL

C:\Users\timdu>openssl s_client -connect www.cbp.gov:443 -quiet -CAfile C:\cacert.pem
depth=2 C = US, O = GeoTrust Inc., CN = GeoTrust Global CA
verify return:1
depth=1 C = US, O = GeoTrust Inc., CN = GeoTrust SSL CA - G3
verify return:1
depth=0 C = US, ST = District Of Columbia, L = Washington, O = Department of Homeland Security, CN = www.dhs.gov
verify return:1

Shows no issues with the certificate.

Tim

________________________________________


Only use Helpful answer if your problems been solved.

Knows their stuff
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Message 6 of 8 (177 Views)

Re: SSL Certificate Verification Error

Seems to be working fine here in firefox, although their images are really pixelated, did they not test on resolutions higher than 800x600?

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Message 7 of 8 (126 Views)

Re: SSL Certificate Verification Error

Thanks Tim. Ended up closing everything down, cleaning and logging back on which solved the problem
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Message 8 of 8 (119 Views)

Re: SSL Certificate Verification Error

It's an answer I hate to give but, 'clear everything out; shut it down; give it a kick; bring everything back up' often works.


There are 10 types of people: those who understand binary and those who don't
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