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El_Defensor
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Message 1 of 14
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Retailboy.com

How many other people are sick of getting unwanted pop-up surveys from retailboy.com? These have started appearing lately & I for one am sick of them!

As it's a Virgin Media survey am I to assume they originate from Virgin Media?

If so, I'd like VM to stop them. If from some other source then I'd like VM to tell me how they can be stopped.

Yes, closing the page gets rid temporarily but they come back.Smiley Mad

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Superuser
Superuser
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Message 2 of 14
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Re: Retailboy.com

My 1st port of call would be a malware scan

 


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El_Defensor
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Message 3 of 14
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Re: Retailboy.com

Funnily enough so was mine. As av is kept up to date & scanned regularly, I can be sure that's not the issue.

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Superuser
Superuser
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Message 4 of 14
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Re: Retailboy.com

Those kind of fake VM survey popups do stem from malware as is noted here (not that VM do surveys in that manner anyway), link: http://community.virginmedia.com/t5/Security-matters/Fraudulent-Surveys/m-p/2848898

Follow the advice in the post and...

AV's don't pick up everything. Try using the free version of MBAM to see what it picks up on: https://www.malwarebytes.com/

Edit: Added clarification

- - - - - -
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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El_Defensor
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Message 5 of 14
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Re: Retailboy.com

Absolutely nothing found from that MBAM.
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Superuser
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Message 6 of 14
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Re: Retailboy.com


El_Defensor wrote:
Absolutely nothing found from that MBAM.

That's good then, now you have to check what you've installed into your web browser (extensions, plugins, etc)

- - - - - -
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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El_Defensor
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Message 7 of 14
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Re: Retailboy.com

The only extensions are the usual things like Google, Adobe & have been there some time. Nothing that seems in any way odd.
This issue is quite recent.
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Superuser
Superuser
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Message 8 of 14
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Re: Retailboy.com

It is unlikely to be a Virgin Media survey and more likely that Virgin Media's name is used to increase the likelihood of your participation in the scam survey. Is this happening across a range of web browsers and/or websites?

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MrHalfAsleep
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Message 9 of 14
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Re: Retailboy.com

This will kill most adverts/malware links* (on any browser(s) you have installed): http://winhelp2002.mvps.org/hosts.htm and has been discussed elsewhere.

*Note: this will break Google searches for stuff (in some cases)







--
The only winning move is not to play.
No system is 100% secure
Ridicule is nothing to be scared of - Adam Ant
The only thing constant - is change. Chris Evans
The internet is a series of tubes
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El_Defensor
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Message 10 of 14
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Re: Retailboy.com

All scans from 4 different progs came back negative, as did checks on browser extensions. There's nothing on my machine to cause it of that I'm now certain.

Strangely enough there's been no repeat of the offending page since my 1st post. Maybe they got fed of of being ignored.. Smiley Very Happy

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