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alan4908
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Password Change

All I wanted to do is change my password for My Virgin, but can't find where to do it. Please someone help.

Also, I want to find a place on the site with a contact number to report possible security breach. The options on the 150 number are not obvious where this should be done.

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Superuser
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Re: Password Change

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

Security breaches can be reported via an online reporting tool:  http://netreport.virginmedia.com/netreport/index.php by selecting the option for security enquiry/phishing report. 

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Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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Forum Team
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Re: Password Change

Hi alan4908, 

 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

 

The steps laid out by Graham are spot on for changing your My Virgin Media password. 

 

Depending on what sort of breach you are referring depends on where you would report it too. Can you tell me more about the breach without giving any personal details? 

 

Let me know.

 

Thanks,

Kath_F
Forum Team

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