Depending on your contact preferences, we will from time to time call our customers if we think there is deal that they will benefit from.
Although I understand where you are coming from regarding the personal information, we also need to ensure we are complying with data protection and protecting your details too.
We used to ask you for your full password when calling however after listening to feedback from our customers we have changed to only asking a few different characters of the password. Once these characters are confirmed, we don't usually ask for any other information unless the characters you've quoted are incorrect.
If you are unsure and can't be 100% of the caller then the option is always there to have the notes saved on your account and for you to call us back on 150 / 0345 454 1111.
I hope I've been able to alleviate some of your concerns
We're here if you have any further questions.
Kath_F Forum Team
Tech fan? Have you read our Digital life blog yet? Check it out