There is the option to send Virgin Media aSection 11 DPA Noticewhich gives you the right to make a request to an organisation to stop processing your data for the purposes of direct marketing.
If you send this notice to an organisation it means they must stop, or not begin, sending you marketing material or contacting you for marketing purposes.
You need to give the organisation enough information to identify you. This may be your full name, address, email address or other information, such as your account number. Your notice needs to be in writing, an email is acceptable for this purpose.
Your letter should be sent to Virgin Media's Data Protection Officer at
MEDIA HOUSE BARTLEY WOOD BUSINESS PARK HOOK HAMPSHIRE RG27 9UP
[Your full name]
[Your full address]
Data Controller / Company Secretary
[Organisation's full address]
Dear Sir or Madam,
Notice under the Data Protection Act 1998 not to use my personal information for direct marketing
I,[your full name]of[your full address]require you to[stop / not to begin]processing personal information relating to me for direct marketing as soon as possible and in any event within 28 days of the date of this[letter / e-mail].
If you do not normally handle these requests for your organisation, please pass this[letter / e-mail]to your Data Protection Officer or the person who does.
Please note that if you do not comply with this notice, I can apply to the court for an order against you under Section 11 of the Data Protection Act.
In normal circumstances you should expect them to stop contacting you by email within 28 days of receiving your notice, and post to stop within two months. Telephone contact should also stop within this time period.
Thanks for your post and apologies to hear you are receiving unwanted calls from us.
I've gone into your account and changed your marketing preferences to No Contact so this will stop any calls you are getting from us. It will also stop any emails, addressed marketing and texts from us too.
It can take up to 6 weeks for things to completely stop but you should see it reduce as time goes on.
If you have any further issues, come back and let me know.
Kath_F Forum Team
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