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MikeKD
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Message 1 of 14
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New street cabinet installed

Hi, am not a VM customer but signed up since I can't find an appropriate telephone number to call.

My village is currently being cabled by VM. Yesterday I saw that a street cabinet was installed on the footpath on the border with my property. Unfortunately it is positioned one foot from my garden wall and allows any easy stepping stone on to the wall thence to my garden shed and access to garden and rear of house. An 'undesirable' now has a ready means of access and escape.

Who do I call to discuss this, and organising relocation to somewhere that is far less of a security issue to private residence.

Many thanks.
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andysmith1
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Message 13 of 14
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Re: New street cabinet installed

Consult the communications code of practice (download it) and read the part about siting of poles and cabinets, if the build is adjacent to a rear garden fence providing solely by itself access to a secure rear garden , flat roof or private property then it is in a secure by design position. It may be illegal, If the local council have agreed to the build and it is illegal then neither VM or your local authority have acted diligently, both parties can be held accountable. Communications companies sign up to the code of conduct and are accountable, if you are a customer of VM then once you have explained the situation OFCOM will address the issue with you. If it an obstruction then you may have a case to get it removed.

Act quickly as time is a deciding factor check your boundary lines as they might have encroached onto your property, boundaries are defined spuriously by HM land registry. 

You will not get any guidance from this site regarding this matter as in my experience the community team is limited

1) With knowledge 

2) With any authority than to refer you to the defence team!

Virgin Media will also tell you that if the matter goes to court then they are yet to lose a case for an uplift and re siting of any of their apparatus.

Try contacting VM division of works by email

hope this helps

Watch this space!!!!!!!

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Superuser
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Message 2 of 14
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Re: New street cabinet installed

If the cabinet is not on your property then VM are not breaking any rules. The plans will have been approved by your local authority, whose land it is on. I know this might seem frustrating, but there are cabinets all over the country in situations like yours. The likelyhood of you getting it moved if it is not causing an obstruction is virtually zero.

Relocating a cabinet will cause serious issues with the ducting that has been put in, & could result in half the road havingto be dug up again to relocate it.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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steelysteph
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Message 3 of 14
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Re: New street cabinet installed

Anti-thief paint on your wall and shed might help, or something a bit more painful could be used but a quick word with your local council and police would be advised before going down that route.

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MikeKD
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Message 4 of 14
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Re: New street cabinet installed

It's irresponsible to suggest that it would be my issue 'If ducting and half the road has to be dug up' to resolve the problem. VM has already dug up miles of road and neither they nor the local authority have consulted on the location of individual cabinets. If they had, I would have pointed out the additional risk they have posed and saved them the rework they shouldn't have had to undertake in the first place. Cabinet and ducting just needs to move 20 or 30 yards.

Hence would be useful to get a VM number to speak with someone to discuss. It ought not have to be my print to have to remediate a VM oversight.



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shanematthews
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Message 5 of 14
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Re: New street cabinet installed


MikeKD wrote:
It's irresponsible to suggest that it would be my issue 'If ducting and half the road has to be dug up' to resolve the problem. VM has already dug up miles of road and neither they nor the local authority have consulted on the location of individual cabinets. If they had, I would have pointed out the additional risk they have posed and saved them the rework they shouldn't have had to undertake in the first place. Cabinet and ducting just needs to move 20 or 30 yards.

Hence would be useful to get a VM number to speak with someone to discuss. It ought not have to be my print to have to remediate a VM oversight.




They aren't required to consult you, the only way its going to be moved at this point is if you're going to pay for it, which will likely require multiple cabinets to be moved and result in thousands of pounds worth of work, 20 to 30 yards might not "seem" like much, but its a lot in the bigger picture of the network

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KeithW
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Message 6 of 14
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Re: New street cabinet installed

If you are not happy you really need to take this up with your local council and not Virgin Media

Virgin Media would have followed all protocols for planing etc. as laid down by your local council so as far as they are concerned they would have done nothing wrong.

Your local council should have notified local residents of the work that Virgin Media planned to do, this is usually done by affixing notices to lamp posts etc. Local residents would have had an opportunity to look at what work was being proposed and would have had an opportunity to object had they wanted to.

If you feel your local council have not done this properly then you have the right to complain to your local council.

I hope this is of some help

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MikeKD
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Message 7 of 14
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Re: New street cabinet installed

Just to clarify - VM are not required to submit planning applications or even consult with local authorities for such work so long as only public roads are effected.  Usual highways rules apply if, for example, traffic restrictions are required.  In fact, until 2018, broadband providers don't even need to apply for permission in conservation areas.

I don't object to the kit being installed - it's good to have an option in addition to BT Infinity - but I do object to the additional risk placed on the security of my property, hence I'd like some input from VM.

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shanematthews
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Message 8 of 14
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Re: New street cabinet installed


MikeKD wrote:

Just to clarify - VM are not required to submit planning applications or even consult with local authorities for such work so long as only public roads are effected.  Usual highways rules apply if, for example, traffic restrictions are required.  In fact, until 2018, broadband providers don't even need to apply for permission in conservation areas.

I don't object to the kit being installed - it's good to have an option in addition to BT Infinity - but I do object to the additional risk placed on the security of my property, hence I'd like some input from VM.


What input are you expecting other than what we've already said? i mean, you can't honestly expect them to move it and disrupt an entire network, and you're unlikely to get much of an input here, only thing you can really do is lodge a formal complaint but even then thats not going to do much

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KeithW
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Message 9 of 14
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Re: New street cabinet installed


MikeKD wrote:

Just to clarify - VM are not required to submit planning applications or even consult with local authorities for such work so long as only public roads are effected.  Usual highways rules apply if, for example, traffic restrictions are required.  In fact, until 2018, broadband providers don't even need to apply for permission in conservation areas.

I don't object to the kit being installed - it's good to have an option in addition to BT Infinity - but I do object to the additional risk placed on the security of my property, hence I'd like some input from VM.


 Virgin Media absolutely do have to submit applications and consult with the local council to gain there permission to carry out works.

 

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MikeKD
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Message 10 of 14
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Re: New street cabinet installed

From here I was hoping to get a contact number to speak to someone about it. That's all.
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