I recently moved from London to Oxford, and the estate agents who helped me finding my flat asked me the permission to pass on my details to "Virgin Media", because it looked like they wanted to make me an offer for a new broadband contract. Nobody actually called me via phone, but I received an email instead from Mr Ryan Johnston from the "Neptis Group" with quite a lot of nice offers for Broadband, TV, Phone, etc.
I was now just wondering if this Neptis Group is Virgin Media partner, and if I will be safe, in case I decided to proceed signing a contract with this gentleman. Even because there'd be direct debit money involved, etc. Any adice with this?
Who are Neptis Group? I paid double deposit one for virgin and one from Neptis. I contacted Virgin many times and the are not able to refund. I thought they were same company> Anyone knows how I could get rembolse?
I asked internet from my estate agency, then Neptis group contacted me to show me the offers of Virgin Media (I am new here, so I though this company is the Virgin Media)
They asked me £25 to secure the booking, they told me this will deduct from my first payment.
When I got my first bill, I did not see this amount, I contacted with Virgin and they told me they did not get any money from Neptis. Seems Neptis cheat with the money of the clients. For me strange why need different company to manage this with extra fee.