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apodosis
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Misuse of network abuse team

In a Usenet newsgroup recently, someone posted a report on a sensitive subject, which might be summarised as follows: 1 in 14 X (a category of person) accused of Y (a crime) in Z (a country).

I pointed out, quite reasonably I thought, that accusation isn't proof, and that we should look at conviction rates rather than accusations. At no time was I anything other than reasonable and level-headed. I didn't swear. I didn't rant. I just pointed out that there is such a thing as due process of law.

I have now received two emails from a person who took exception to this, and who threatens to contact my ISP to complain about what he wrongly perceives as my support of crime Y.

If he does so, can I be assured that the Virgin abuse team will contact me to learn the true facts of the situation, rather than just pull my plug?

 

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Superuser
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Message 7 of 9
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Re: Misuse of network abuse team

Read Virgin Media's Acceptable Use Policy (AUP) and assess the likelihood of your Usenet activity having breached it.

What happens if I breach the Acceptable Use Policy? 

If we find that our internet service is being misused, we'll get in touch with you to let you know we're aware of what's going on. If we need to, we'll work with you to resolve the issues without taking any further action as much as possible, but we reserve the right to do so, if necessary.

Source: About the Virgin Media acceptable use policy


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Dave_cq
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Re: Misuse of network abuse team

'Virgin abuse team' ? ... oh, you mean the VM call centres.   Smiley LOL

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
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MrHalfAsleep
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Re: Misuse of network abuse team

Shouldn't you be contacting the moderators of the newsgroup instead?







--
The only winning move is not to play.
No system is 100% secure
Ridicule is nothing to be scared of - Adam Ant
The only thing constant - is change. Chris Evans
The internet is a series of tubes
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apodosis
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Re: Misuse of network abuse team

Most Usenet newsgroups aren't moderated, and this one certainly isn't.

In any case, the threat was of a complaint to my ISP, and that's Virgin Media.

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Dave_cq
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Re: Misuse of network abuse team


apodosis wrote:

Most Usenet newsgroups aren't moderated, and this one certainly isn't.

In any case, the threat was of a complaint to my ISP, and that's Virgin Media.


... and do you really think anyone at VM will take any notice?

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
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apodosis
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Re: Misuse of network abuse team

There are three possible ways I can think of for the VM network abuse team to respond to a complaint:

(a) ignore it;

(b) pull the plug on the accused (me, in this case) without bothering to find out the truth;

(c) conduct a proper investigation.

I'm fine with (a), and I'm fine with (c). I'm just (mildly) worried about (b).

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Superuser
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Re: Misuse of network abuse team

Read Virgin Media's Acceptable Use Policy (AUP) and assess the likelihood of your Usenet activity having breached it.

What happens if I breach the Acceptable Use Policy? 

If we find that our internet service is being misused, we'll get in touch with you to let you know we're aware of what's going on. If we need to, we'll work with you to resolve the issues without taking any further action as much as possible, but we reserve the right to do so, if necessary.

Source: About the Virgin Media acceptable use policy

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apodosis
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Re: Misuse of network abuse team

Fantastic news. Thanks for that.

(Likelihood: 0)

 

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Superuser
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Message 9 of 9
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Re: Misuse of network abuse team

If you have a look at the abuse reporting page here:

http://netreport.virginmedia.com/netreport/

There are various issues you can report to the abuse team but "being unhappy because somebody said something I didn't like on the Internet" is not one of them.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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