Received an email and letter about malware being detected on one of my devices. Specifically cutwail.
Unfortunately no useful information about how this was detected, so it's next to impossible to verify if this is real or not.
However, as cutwail can only live on PCs; I have scanned both my PCs. Unsurprisingly both are clean.
So - can someone from Virgin Media explain how an automated system which generates these emails and letters is unable to provide a link back to the original malware detection or any further details which would help me to deal with the problem?
Seriously - what's the point of these emails and letters?? They are worse than useless as far as I can see, simply spreading fear and misinformation.
Thanks - I actually read this before I posted. It is only marginally more helpful than the letter.
My original question: why can't they link to any specific details of the detection which generates the emails and letters?
They (Virgin Media Internet Security) are wasting people's time and NOT improving security with these letters. They should NOT be sending them out if they can't provide the evidence that they reference in them.
Thanks for that, I actually was aware of that but as the DVR has been spontaneously rebooting for many months now and I keep having to reboot my router because it keeps dropping the server connection. Also plus the fact that I cannot access this system with my Windows phone due to Flash Player problems I am going to change it anyway.