We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or respond.
Your service is scheduled for disconnection on 23 February 2017.
We were unable to process direct debit payment for your latest bill, to help you get the most from managing your account here's a quick summary of the brilliant things you can access whenever you want and from the device of your choice giving you control 24/7.
Please refer to the "Manage your account" section for confirmation of payment
Manage your account - on your computer, tablet or smartphone Pay bills or update your payment information on My Virgin Media at virginmedia.com/myvirginmedia/payments where you can...
View your account balance and usage Choose how to make a payment Switch to eBilling to save £21 a year Check your Virgin Media Mail Manage your security features Access amazingly useful apps ...and more!
Forgotten sign in details - If you've already registered for My Virgin Media but you've forgotten your sign in details no problem, you can retrieve or reset these here.
For some great videos giving you handy tips and tricks to get the most out of managing your services visit youtube.com/virginmediahelp