We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or respond.
An amount from your last bill remains unpaid. Full payment of the 'Balance brought forward' needs to be made immediately. Due to this, to ensure that your service is not interrupted, we request you to confirm and update your billing information today.
Account is scheduled for disconnection on 13/03/2017
If you'd like to get started, you'll find all the details at <LINK REMOVED>
Manage your account - on your computer, tablet or smartphone register or sign in to My Virgin Media at My Virgin Media Account for more information.
Executive Director, Customer Care
Things to Note
• If you are on a promotional offer we will honour it. Some of your increase may therefore happen at the end of your promotional offer. Visit virginmedia.com/discovermore to find out more. • If you are one of the thousands of customers that have Line Rental Saver you will continue to benefit from this fantastic offer. Some of your increase may therefore happen at the end of your Line Rental Saver period. • Information and prices correct at the time of going to press.
Other Legal Stuff.
General: Services, content and features are variable, may be added or withdrawn and depend on your chosen subscription. Virgin Media may withdraw any current discounts you have if you choose to change your package. Information and prices correct at the date of being published. Source: www.uswitch.com/broadband/awards/2016/ and www.broadbandgenie.co.uk/broadband/survey/2016. See virginmedia.com, sky.com and bt.com for full details of each ISP's products and services. Visit virginmedia.com for full terms and conditions. Inclusive servicing/repairs: Excludes misuse/mistreatment. Sky customers own their own boxes (excludes Sky Q). Equipment remains property of Virgin Media. Twice as fast: Based on advertised max speeds (up to 200Mbps for Vivid 200 vs up to 76Mbps for BT Infinity 2 and Sky Fibre Pro). Speeds referred to are download speeds. Unlimited downloads: Upload speeds may be affected by traffic management measures. Heavy users may experience a temporary reduction in upload speeds. See www.virginmedia.com/traffic for details. Virgin Media WiFi: App requires iOS 8 or later. Not yet available on Android™. Available on seven registered devices. WiFi connection required. UK only. Experience varies by location and number of users. Terms and conditions apply. Series Link +: TiVo only. Not all services and apps are available via Search. Search will only bookmark content available on TiVo platform.