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Latest Phishing News 05/12/2016

Latest Phishing News 05/12/2016

We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or respond.

Email 1


We were unable to process direct debit payment for your latest bill.
Your billing information is either incomplete or out of date.

Your account is scheduled for disconnection on 05 December 2016.

You must update your billing information immediately in order to avoid any interruption to your services.
Due to this, to ensure that your service is not interrupted, we request you to confirm and update your billing information today.

Here's a quick summary of the brilliant things you can do with My Virgin Media - our online account area that really lets you take control 24/7:
• View your detailed monthly bills
• View your up-to-date account balance and monthly usage
• Make a credit or debit card payment and store your card details for future use
• Set up a Direct Debit to make your monthly payments easy
• Access our other free apps and services, such as Virgin Media Mail, SmartCall and online security tools 

Forgotten your sign in details?

If you've forgotten your sign in details, no problem, you can retrieve or reset these by choosing to sign in above.

Help with your bill

If you have any questions about the details of your bill, check out our bill explainer online for all the answers.

Anything else you'd like to know?

If you have any questions or need help understanding your bill, you'll find all the answers at

Kind regards,

The Virgin Media team
Email 2

Dear Customer,

Unfortunately we have been unable to collect payment for your QuickPay account using the payment details you have provided,
Please visit My Account Here and update your card details so that future payments are not delayed.
We look forward to hearing from you soon.

Yours sincerely

Virgin Media Payments Ltd.

This e-mail message and its contents are confidential. It is intended solely for the person or entity to whom it is addressed and may contain confidential or privileged information. You must not disclose, copy, distribute or take any action in reliance on this e-mail.

Email 3

Your latest Virgin Media Bill cannot be processed

Dear email address,

Your latest Virgin Media bill cannot be processed at this time. An error occured when we tried to process the payment for your latest bill. It appears that some of the billing details associated with your account are no longer valid or have expired. Your service is now scheduled for disconnection on:

06 December, 2016

To avoid any inconvenience by interruptions of service we strongly recommend that you update your billing details with Virgin Media now by following the link below:


Kind regards,

The Virgin Media team