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James43
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Is there an email scam going round.

I got one today asking for my payment details

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Superuser
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Re: Is there an email scam going round.

There’s a regular scam going around asking for payment details, usually the email states that VM can’t process the customer’s latest payment so requests you to visit a fake site to enter account details &/or credit card details.


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Superuser
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Re: Is there an email scam going round.

Have a look at this section of the forum. Largely devoted to this common scam, with regular updates on what is doing the rounds:

http://community.virginmedia.com/t5/Security-matters/bd-p/Internet_Security

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Superuser 2016/17
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Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.

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Superuser
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Re: Is there an email scam going round.

There’s a regular scam going around asking for payment details, usually the email states that VM can’t process the customer’s latest payment so requests you to visit a fake site to enter account details &/or credit card details.


Virginia/Doctor9fan. If I have helped please give me Kudos.
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Superuser
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Message 3 of 4
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Re: Is there an email scam going round.

Have a look at this section of the forum. Largely devoted to this common scam, with regular updates on what is doing the rounds:

http://community.virginmedia.com/t5/Security-matters/bd-p/Internet_Security

-----------------------

Superuser 2016/17
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Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
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Forum Team
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Re: Is there an email scam going round.

Hi James43

Thanks for getting in touch with us about the phishing email your parents have received.

For full information and support on what to do in these instances please pop to our Security Hub help article.

Additionally as the community have mentioned, a full list of phishing emails we are aware of can be found on our Security matters page on the community.

Keep in touch if you need anything else.

 

 

 

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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