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oldgit
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Message 11 of 20
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Re: How To Report A Phishing Email

Another arrived today informing me that I no longer need to send back my Virgin Media equipment when I leave.

It gives a link to find my local recycling depot if required.

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oldgit
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Message 12 of 20
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Re: How To Report A Phishing Email

I have heard that this may be a genuine email.Can any forum agent confirm please?
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Moderator
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Message 13 of 20
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Re: How To Report A Phishing Email

Hi oldgit,

Just to confirm that this is a genuine email, please follow the advice stated.

Many thanks

Ralph_R
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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oldgit
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Message 14 of 20
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Re: How To Report A Phishing Email

Thank you Ralph.

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tonylyttle
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Message 15 of 20
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Re: How To Report A Phishing Email

If you suspect an email is phishing, don't open any attachment or click on any links. Simply forward it to:

phishing@virginmedia.com

and then delete your copy.

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tonylyttle
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Message 16 of 20
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Re: How To Report A Phishing Email

If you suspect an email is phishing, don't open any attachment or click on any links. Simply forward it to:

phishing@virginmedia.com

and then delete your copy.

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keighty
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Message 17 of 20
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Re: How To Report A Phishing Email

phishing@virginmedia.com doesn't exist.  There should be an easy way to forward phishing emails to Virgin.  The one I just uncovered appeared to come from Virgin, yet there isn't an easy way to tell them that their customers are being targeted !

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keighty
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Message 18 of 20
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Re: How To Report A Phishing Email

ReSmiley Tonguehishing@virginmedia.com

Look at the email header response I got back !



This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

 phishing@virginmedia.com
   host mx1.solardns.com [109.73.127.119]
   SMTP error from remote mail server after end of data:
   550 High probability of spam
Reporting-MTA: dns; titan.solardns.com

Action: failed
Final-Recipient: rfc822;phishing@virginmedia.com
Status: 5.0.0
Remote-MTA: dns; mx1.solardns.com
Diagnostic-Code: smtp; 550 High probability of spam

From: xxxx.xxxx (removed my name) <xxxx@xxxx.co.uk> (removed my email address too !)
Subject: Fwd: Your Virgin Media bill is ready
Date: 6 September 2017 at 13:37:04 BST



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Forum Team
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Message 19 of 20
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Re: How To Report A Phishing Email

Hello keighty

 

I wonder if because when you forwarded it to us it was already identified as spam and so we bounced it, we can be quite proactive with these things. It is always possible to sent it to us via the online form https://netreport.virginmedia.com/netreport/ to be certain though.

 

Thank you

 

 

Nicola

Virgin Media Forum Team
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mat
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Message 20 of 20
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Re: How To Report A Phishing Email

Ok so let me get this right..... VM CAN filter out these phishing emails their end as i've just tried to forward one (highly professional looking) to phishing@virginmedia.com as suggested... (i have also reported this by phone and have a recording of the call) yet they still get through to customers.... WHY?

If VM already have knowledge of these addresses, as the case seems to be when on tries to forward to said email address, why are they not rolled out to a 'universal spam list'? Many other companies seem to be able to manage this and not just dump the responsibility on their paying customers!!

This has been an ongoing issue since the switch over from Gmail and seems not to have been abated... i've changed my password several times, in fact it's been changed so many times now that i have to read through nearly half a dozen just to get to talk to someone, on my previous call it was supposed to have been changed to a new one but on the call i've just made it STILL hasn't been changed at your end!!!!!

 

SERIOUSLY!!!

 

VM you really are utterly useless!!

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