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Hour long phone call from supposedly virgin tech, about router, virgin says not them. Anyone else?

Had a phone call, was told it was virgin tech, said I had problems with their router. Spent 1 hour on phone with scans of router connections,?. Told entitled to a refund and also appointment made for engineer to call out with name of engineer, ID code, and a password for the next day. Very technical involved phone call. On contacting virgin they know nothing about it and no engineer booked. Anyone else have this??.

 

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Fibre optic
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Registered: ‎22-08-2012
Message 2 of 2 (86 Views)

Re: Hour long phone call from supposedly virgin tech, about router, virgin says not them. Anyone else?

erm you didn't give any personal info such as bank details or date of birth, address, full name....i also hope you didn't allow them remote access to your computer.

virgin don't just phone up telling you there are problems with your router. 'they gave me a password for the next day' is a new one not heard that tactic before.
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