Hour long phone call from supposedly virgin tech, about router, virgin says not them. Anyone else?
Had a phone call, was told it was virgin tech, said I had problems with their router. Spent 1 hour on phone with scans of router connections,?. Told entitled to a refund and also appointment made for engineer to call out with name of engineer, ID code, and a password for the next day. Very technical involved phone call. On contacting virgin they know nothing about it and no engineer booked. Anyone else have this??.