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tillyandmo
On our wavelength
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Message 1 of 11
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F-secure question

I signed a new contract for VIVID 200 Optical Fibre Broadband and was told i would get Web Safe parental controls and 12 months of F-Secure internet protection included.
I had 2 month left on my mcaffe so I used this up first, then downloaded F-secure but when I downloaded this it says I can only have a trial then asks for the key code to subscribe for 12 months or card details?
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KeithW
Fibre optic
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Message 2 of 11
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Re: F-secure question

Did you access the F-Secure download via your My Virgin Media page?

Your can find that page HERE

Hope this is of some help

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tillyandmo
On our wavelength
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Message 3 of 11
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Re: F-secure question

Still the same problem.
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Forum Team
Forum Team
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Message 4 of 11
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Re: F-secure question

Hello tillyandmo

 

I am sorry you are having problems activating F-Secure. As Keith said it needs to be downloaded and activated via My Virgin Media. From here it is still looking like you have not managed to do it. Please totally uninstall it from windows and then try to install from My Virgin Media again.

 

Thank you

Nicola

Virgin Media Forum Team
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tillyandmo
On our wavelength
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Message 5 of 11
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Re: F-secure question

Renew now
 
Your subscription has expired

Your devices are currently not protected.
Renew SAFE now to continue your protection.

You can save 69% as a Virgin Media customer!

 
 
 
i had f secure around 4 years ago, but when i signed up for a higher broadband he said i would still get this for free it would not make a difference that i had it previously, but the above is all i get when i go to it.
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Moderator
Moderator
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Message 6 of 11
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Re: F-secure question

Apologies for any confusion, F-Secure is available free for the first 12 months from the time of initial registration for the product, once this has expired it is then available at £25 a year.

The free 12 months is a one off, any subsequent change of broadband package doesn't reset the free period sorry.

The Web Safe and Virus Safe security options remain free services.

Ralph_R
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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tillyandmo
On our wavelength
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Message 7 of 11
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Re: F-secure question

So really he should not have said I could get this, even though I told him I had already had F-Secure before and he said that it was not a problem. Bit naughty that.
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cybmole
Community elder
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Message 8 of 11
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Re: F-secure question

its called F secure as it gets an F for aftercare, honesty in marketing., value for money....

 there are excellent and 100% free alternatives. ask Google

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用心棒
Knows their stuff
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Message 9 of 11
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Re: F-secure question


cybmole wrote:

its called F secure as it gets an F for aftercare, honesty in marketing., value for money....


tillyandmo wrote that Virgin Media misled, not that F-Secure misled.

 

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cybmole
Community elder
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Message 10 of 11
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Re: F-secure question

ok - my main point was why pay many many £s per year per device when Panda Free, AVG free, Avira free .... are actually better

 read reviews, stop wasting your money on stuff that Virgin promote for commission. Do not trust Virgin for neutral advice on internet security. they promote only products they get kickbacks on.

 F secure don't even make it into this top 10

http://www.tomsguide.com/us/best-antivirus,review-2588-5.html

regularly tests major antivirus products for their abilities to detect zero-day malware and other threats.
  • Editor's choice. Avira Free Antivirus. ...
  • Bitdefender Antivirus Free Edition. Close Runner-Up. ...
  • Panda Free Antivirus. ...
  • AVG Antivirus Free. ...
  • Avast Free Antivirus. ...
  • Microsoft Windows Defender. ...
  • Malwarebytes Anti-Malware Free.
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