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On our wavelength
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Registered: ‎01-02-2011
Message 1 of 5 (109 Views)

F-secure question

I signed a new contract for VIVID 200 Optical Fibre Broadband and was told i would get Web Safe parental controls and 12 months of F-Secure internet protection included.
I had 2 month left on my mcaffe so I used this up first, then downloaded F-secure but when I downloaded this it says I can only have a trial then asks for the key code to subscribe for 12 months or card details?
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Up to speed
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Registered: ‎15-02-2010
Message 2 of 5 (85 Views)

Re: F-secure question

Did you access the F-Secure download via your My Virgin Media page?

Your can find that page HERE

Hope this is of some help

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On our wavelength
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Registered: ‎01-02-2011
Message 3 of 5 (46 Views)

Re: F-secure question

Still the same problem.
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Forum Team
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Registered: ‎05-12-2011
Message 4 of 5 (16 Views)

Re: F-secure question

Hello tillyandmo

 

I am sorry you are having problems activating F-Secure. As Keith said it needs to be downloaded and activated via My Virgin Media. From here it is still looking like you have not managed to do it. Please totally uninstall it from windows and then try to install from My Virgin Media again.

 

Thank you

Nicola

Virgin Media Forum Team
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On our wavelength
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Registered: ‎01-02-2011
Message 5 of 5 (10 Views)

Re: F-secure question

Renew now
 
Your subscription has expired

Your devices are currently not protected.
Renew SAFE now to continue your protection.

You can save 69% as a Virgin Media customer!

 
 
 
i had f secure around 4 years ago, but when i signed up for a higher broadband he said i would still get this for free it would not make a difference that i had it previously, but the above is all i get when i go to it.
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