1. Download the tool and make sure you also have your new AV .exe ready to use 2. Install and check it is the latest version 3. DISCONNECT from the internet (wireless and/or wired) 4. Remove Norton 5. Install new AV 6. Reconnect and update AV 7. Run a FULL scan 8. Happy and safe surfing
It is the official removal tool and has been verified safe.
Regards Daren, ITsold UK Website Support Not affiliated with VM just trying to help where I can.