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Yasin1986
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Dpa breach

Can any1 please advise best cause of action I recieved an outbound call from virgin no dpa confirmed went straight into details on my account disclosing everything, I’ve called back twice to register a complaint both managers have refused to log the complaint and in their words advised me that no data protection questions need to be asked on an outbound call to customers
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Superuser
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Re: Dpa breach

Raise a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk/
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Superuser
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Re: Dpa breach

I'm going to ask that the @ModTeam take a look at this.  While certainly I'd consider voicing my concerns to the ICO as well, Virgin Media do need to investigate from their end.

I don't work for Virgin Media, but certainly when I've had calls from them, they've usually confirmed who I am, Although personally I think they need to consider ordering their questions better.  I know also that other customers are asked DPA questions when Virgin makes outbound sales calls, as a number of threads have been made here discussing them.

So to hear that a "manager", and I'm going to use the inverted comma's just in case it wasn't actually a manager you spoke to,  is advising that they don't need to do DPA checks would be extremely disturbing.

Tim

Edit:  Make that two managers, not one.

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Superuser
Superuser
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Message 2 of 4
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Helpful Answer

Re: Dpa breach

Raise a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk/
  • 13.78K
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Superuser
Superuser
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Message 3 of 4
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Helpful Answer

Re: Dpa breach

I'm going to ask that the @ModTeam take a look at this.  While certainly I'd consider voicing my concerns to the ICO as well, Virgin Media do need to investigate from their end.

I don't work for Virgin Media, but certainly when I've had calls from them, they've usually confirmed who I am, Although personally I think they need to consider ordering their questions better.  I know also that other customers are asked DPA questions when Virgin makes outbound sales calls, as a number of threads have been made here discussing them.

So to hear that a "manager", and I'm going to use the inverted comma's just in case it wasn't actually a manager you spoke to,  is advising that they don't need to do DPA checks would be extremely disturbing.

Tim

Edit:  Make that two managers, not one.

________________________________________


Only use Helpful answer if your problems been solved.

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Moderator
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Re: Dpa breach

Hi Yasin1986 and thanks for your post.

Thanks for raising your concerns with us.

We'd like to look into this for you so I'll drop you a PM ( envelope top right) shorty.

Kind regards
Steve
Community Moderator