I received this today it’s the 2nd one we have had and each time I have checked it with all 4 of us in the house. No one shares our broadband. The ip address does not seem to match what’s on our router. There is no torrent software on the computers. At 0444hrs no computers were in use. The 1st letter I got was for Pirates of the Caribbean.
What can I do?
See details below.
This is the second time a notification has been sent to you. You'll probably have questions about why you are being contacted again and what it means, which this email will help to answer. It will also help you find genuine content and prevent the sharing of copyrighted material on your account in the future.
A summary of the information that the Get It Right from a Genuine Site campaign has provided to Virgin Media:
Copyright Infringement Report ID (CIR-ID): 12631445 Title of content shared: KINGSMAN: THE GOLDEN CIRCLE (2017) Time file was shared: 04:44 * Date content was shared: 04/12/2017
- Do you use type of security on your WiFi which stops others gaining access to your router as a example WPS,WEP,WPA,WPA-2 etc.. - Do you use the default password that the router was assigned with?
This will rule out the chances of someone else using your WiFi as a example a next door neighbor or the house across the road.
With regards to the IP address's
They'll be a internal IPV4 address which will appear something like 192.168.0.2 (As a example) This is the IP address you mentioned on the router which is your internal IP this will not be on the letter.
Then you get a external IPV4 address which will be something like 220.127.116.11 This is what identifies you and your isp in the outside world. Think of it like a digital footprint like a fingerprint when you authenticate yourself into your phone everywhere you go on the internet will leave this unique number behind to identify you this is what's shared through P2P connections which is the technology used a majority of the time to distribute this type of content and what likely will have been used to identify you to get that letter.
You can use a site such as Google and simply search "What's my IP" it will show your external IP address and you will be able to crosscheck that against the letter and see if it matches. (This will rule out if the letter has been sent to the wrong person which can happen)
There are different IP ranges of numbers which can be used but it's a rough idea to help you identify a external to a internal IP.
Forget it. It’s deceptive spam e-mail. Virgin are the ones at fault here. What Virgin are really doing here is advertising a private company, “Find Any Film Ltd”, which is a private ‘for-profit’ company ran by Brian Robertson and by Jane Bales, both on very lucrative Director salaries. And Virgin are promoting this company through threatening their own customer base. I stay remotely in an area with the next house being 400 feet away, so unless someone is camping out in my garden without my knowledge then I can’t see how I’m getting these especially when 2 of the e-mails I got I actually own the movies on blu-ray. So it’s clear that this is just Virgin trying to advertise and promote another company at the expense of the very people keeping them in business. Absolutely disgusting, but then what do you expect from a company that exploits cheap Indian labour, rips off its consumer and deliberately conceals info on their commercial broadband accounts to prevent customers from claiming on any potential losses that occur due to their service downtime(s).
What you need to do if you receive one of these so called “copyright infringement notices” is to get in touch with Virgin and ask that your e-mail be removed from any future marketing e-mails because that’s exactly what it is! Once you give them notification, have it recorded, then if they fail to comply then report them to OfCom for failing to adhere to the advertising codes of practice.
At the end of the day there are plenty of providers out there and Virgin have really been slipping a LOT in the past 2 years. This is a company that can’t supply a basic VAT bill via e-mail, let alone know the process for sending a hard copy one out. I had to go through FIVE people to get earlier VAT bills sent out for expenses. But a company that has to resort to threatning their own customers in a bid to strengthen the success of another private company, who have probably worked out a deal with Virgin for access to its customer database, is a company that has lost its way. Let’s hope they continue to lose customers as other providers continue to grow.