@bdw wrote:
Why on earth should it take up to six weeks? You are clearly providing these people with a customer's database of people to be called. Why not just take peoples' names off the list. I can show you how to do it if you are struggling.
Virgin Media really have to take note of the ico's DPA advice to organisations regarding direct marketing: https://ico.org.uk/for-organisations/guide-to-data-protection/principle-6-rights/preventing-direct-m...
The Act says that you should stop processing for direct marketing purposes within a reasonable period. When considering whether you have done so, we take into account that a particular marketing campaign might already be underway when you receive a notice, and that the individual may subsequently receive further marketing material. However, we expect that in normal circumstances electronic communications should stop within 28 days of receiving the notice, and postal communications should stop within two months.
There is also the option to send Virgin Media a Section 11 DPA Notice which gives you the right to make a request to an organisation to stop processing your data for the purposes of direct marketing.
Again you should expect them to stop contacting you by communication by whatever means (1) within 28 days of receiving your notice, and post to stop within two months.
Failure to comply means you can apply for a court order against Virgin Media under Section 11 of the DPA.
(1) See above link.
Communication by whatever means | The common image of direct marketing is that of mailshots or telemarketing. However, for the purposes of the Act it also includes all other means by which you might contact individuals, such as emails and text messages. |
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