This number 0800 183 6404 has called me at least half a dozen times during the last week. I don't normally answer unknown numbers that look suspicious but tonight I did answer. The guy spoke with a foreign accent and said he was from Virgin Media. He then asked me for my post code. I told him I would not be giving out any personal details and hung up on him.
I've just received a call from this number on my mobile, which I ignored as it was an 0800 number. As the caller didn't leave a voicemail message I presumed it was a scam. However, curiosity gained the better of me and I checked the number on the net to find it's an official Virgin Sales team number. I'm already pretty miffed with Virgin due to their appalling customer service. To further hack me off the've announced they're going to up my charges by £4:50 a month as they think I'll be ecstatic at the prospect of watching Geordie Shore!!! And they think I'm going to be interested in giving them more of my money? Seems if I go with another supplier for a year then Virgin will welcome me back at a heavily discounted rate!
Anyway, my point to Virgin is : rather than continue with following poor customer service practices, get a grip and start making improvements. In this case, if the person you called doesn't answer then leave a voicemail message and advise them what the call is about. Also, tell them where they can confirm that the number is a genuine Virgin call! Secondly, I would recommend you start offering incentives to your current customers rather than concentrating on trying to attract solely new customers! Of course you can continue with current practices until you have no customers left!
Checking on this I can see that your account has been noted with the outbound call from one of the offshore sales teams by the looks of things (at 20:07 on the 30/03) so looks like the call was genuine on this occasion.
Thanks for joining us on the forums and for dropping by with your post about the sales calls you have been receiving. My apologies that this is happening
You can stop this in the following ways.
If we have your details for contact purposes and you would like us to opt you out of any marketing calls that we provide to you, then we can opt you out of these and this take up to 6 weeks to update with us. You can arrange this via our contact centres on the phone via 150 or 0345 454 1111. Alternatively our Webchat teams can also opt you out of these calls too.
Additionally for unsolicited calls you can register your details with the Telephone Preference Service link for your landline, and your mobile can also be registered on this link too. (TPS) Once you're registered with the TPS, it stays registered for the life of the number with you.
If any of these sales calls are silent, should this be an issue for you at any point, you can also register your numbers with Silentcall-Gard. SCG Silentcall-Gard takes 24 hours to activate but needs to be re-registered every 12 months.
Is there an easy way to identify if they are officially Virgin when they call?
No offense meant, but 99% of the calls I get like this are scams. You really are scraping the barrel farming our personal data out to an Indian call center! Aren't you aware of the corruption and poor quality control they have out there!? In this day and age of scams and identity theft, you'd be crazy to give your personal data to a caller like this!
Depending on your contact preferences, we will from time to time call our customers if we think there is deal that they will benefit from.
Although I understand where you are coming from, we also need to ensure we are complying with data protection and protecting your details too. We used to ask you for your full password when calling however after listening to feedback from our customers we have changed to only asking for different characters of the password.
Once these characters are confirmed, we don't usually ask for any other information.
If you are unsure and can't be 100% of the caller then the option is always there to have the notes saved on your account and for you to call us back on 150 / 0345 454 1111.
I hope I've been able to alleviate some of your concerns and we're here if you have any further questions.
Kath_F Forum Team
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I receive calls 2 or 3 times per day, often about 1830-2030. I wonder who bothers to answer at that time of the evening
The blank voice mails are amazingly annoying - why wait for the voice mail to start recording and then hang up. It forces a voice mail text alert, I then call voice mail to check it, which is always blank and then I delete it. If they are interested in selling they need to understand how not to annoy their existing customers.
Because it is inbound to my mobile I have just decided to block it, which will avoid all of the above. As a Virgin customer I shouldn't have to do this though.