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BrianCanavan
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whats the point

what is the point of a  tech community when all those that are employed to help seem to appear after the problem has been fixed 


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Superuser
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Re: whats the point

hiya @BrianCanavan this is more of a community non-virginmedia staff helping each other if people need quicker help there is the telephone / chat
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Superuser
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Re: whats the point

hiya @BrianCanavan this is more of a community non-virginmedia staff helping each other if people need quicker help there is the telephone / chat
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If someone's helped you out say thanks by clicking on the thumbs up. If someone's solved your problem, why not mark their message as an Accepted Solution
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BrianCanavan
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Re: whats the point

@paultechy thanks for that ...just wondered i thought this was populated by virginmedia staff
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Superuser
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Re: whats the point

at the core there is virginmedia staff answering questions, there isn't many of them e.g -> http://community.virginmedia.com/t5/Announcements/Meet-the-Team/td-p/2272159
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Superuser
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Re: whats the point

Just to advise here's the way I see it.

The main focus on the Forum is that Help and support is available from both the community and the Virgin Staff.

Not all issues are down to Virgin's equipment so sometimes the community can help solve problems.  Other times the staff come on board  to help out, and the information gathered can be useful in helping them narrow down the issue.

Ravenstar68

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