Power levels and signal to noise ratio not the best, but shouldn't be having that amount of T3 issues, it would be around a week for the forum admin to reply, you could contact broadband support via 150 / 0345 454 1111
---------------------------------------------------------- If someone's helped you out say thanks by clicking on the thumbs up. If someone's solved your problem, why not mark their message as an Accepted Solution
thanks for the fast reply but I think I will wait to see if a forum support wizard picks this up, I did try the phone 150, but got tied up in a automated nightmare that checked the line said there was nothing wrong wait 10 mins then turn everything back on and then hung up on me
Sorry to read you are experiencing intermittent broadband connection.
Looking at your connection, the power levels are within range, there are no faults reported and the network segment is running stable, which is great. I was unable to find any issues that would cause these time-outs.
If you are still getting the same issue, can you re-post the network log for us to check over? Also it may be worth creating a Broadband Quality Monitor to check the performance of the connection. If you do set up the BQM make sure that you go into your router settings > Advanced Settings > Ping > and tick Respond to ICMP echo requests sent to WAN IP.
Thanks for getting back to me and for the additional information, I appreciate it.
As I am unable to find any issues on the line/network that would cause this, I think it's best if we arrange an engineer appointment to check this over. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.
In the meantime, with the network log you might see the time-outs showing the same date/time, if you can reset these it should show these correctly.