Hi Emma, the hub started blinking the green blue and blue leds crazily two days ago and have booked a technician to have a look. He/she will come tomorrow so fingers crossed it will be fixed. There are some major problems with reliability of Virgin Media services, I hope they can be rectified for good as the last couple of years have been pretty bad in terms of broadband. Thanks, Francesco
hi my hard wire keeps dropping to when in games or just browsing internet getting to the point where need to phone and record conversation as you need to be taken to court for not supplying a reliable service
I think we should copying this discussion and carrying on on a more public forum, like twitter! I don't have a twitter account but I might just create one to do just that. Anyone here with one should just do it straight away. It really is appalling service. I phoned again yesterday and they point blank refused to send an engineer out. Then told me the manager would call me back. And guess what... he didn't! Unbelievable. Moving house soon. Sky next time around for me!!
Wired or wireless: dropouts happen whether wired or wireless. My Apple TV is wired, and often can't stream HD movies because the buffer runs out.
Modem only mode: the hub is already in modem only mode.
Results from Mac:Mac Airport Utility Screenshot This screenshot is what I look at when dropouts occur. It tells me at what point the problem is by changing the colour of the little green dots. When dropouts occur, the top dot next to '"internet" flashes form orange to green. Sometimes it flashes at very regular intervals, say from orange to green roughly every second. Sometimes it just remains orange for a long period of time. When orange and I click in the spherical image, it tell me the there is NO CONNECTION to the internet.
BQM: I've just signed up to this, so we'll see what comes of it.
My thoughts: even when dropouts are occurring, I can sometimes (but not always) perform a speed test through my phone app, which (like your tests) returns very nice statistics for ping, download and upload speeds. This is because the test lasts less than one minute. But I am still often unable to listen to the radio for a few hours on a Saturday morning without dropouts BECAUSE THE BUFFER RUNS OUT, which is because REGULAR DROPOUTS are happening OVER A PROLONGED PERIOD OF TIME. When I phone VM, they also tell me that their tests from their end show that everything is great from their side. This test also takes less than a minute (they perform it while I'm on the phone). Has it occurred to anyone at VM that they just might be performing the wrong test?! It cannot be a coincidence that all of us have this problem. We are not all stupid nor technically challenged. You should listen to your customers' feedback and send out senior engineers out to investigate what's really going on. I do appreciate your polite response, but honestly if I'd received a pound for every time someone at VM has said 1. hardwire, 2. reboot, 3. everything looks great from our end etc., I would be a rich man!