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sghk200
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superhub 3

VM seem to be forcing this modem on its customers. Are there any additional charges that will go on my bill if i use a faster internet?

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NorthstaNder71
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Re: superhub 3

Unless you're on vivid 200 gamer then yes you would be charged extra if you end up moving to a faster package.

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stevedh2
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Re: superhub 3

or your speed upgrade is due to a free speed boost.

just getting a superhub 3 though doesn't by itself increase your internet speeds, it just allows them to be faster, and also means that virgin no longer needs to support anything below docsis 3.

 

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Forum Team
Forum Team
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Re: suphub 3

Hi sghk200, 

 

Welcome to the forums, apologies that we have made you feel that this change is being forced upon you. 

 

stevedh2 makes some great points and it would be worth your while giving us a call 150 free from a Virgin land line or 0345 454 1111 (usually comes out of your minutes from any other phone) to see if you are due a free upgrade. 

 

Let us know how you get on. 

 

Take care 

 

Emma


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