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Registered: ‎20-04-2017
Message 1 of 9 (575 Views)

speed upgrade 70mb to vivid 200mb

how long does speed upgrade take to activate?

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Superuser
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Registered: ‎22-06-2013
Message 4 of 9 (1,110 Views)
Helpful Answer
confirmed by hanadihallal
‎21-04-2017 00:08

Re: speed upgrade 70mb to vivid 200mb

Ring 0345 454 1111 from any phone (or 150 from a VM phone.) I'd suggest going with either Option 4 -> Option 1 (Customer Care Team) from the main menu, or option 4 -> Option 5 (Customer Relations Team) from the main menu between 8AM to 8PM M-F and 8AM to 6PM Sa. They can activate it for you during the call in.

Or make the same request via the Webchat from a desktop or laptop, between 8AM to 8PM M-F and 9AM to 5PM Sa: Account and Billing -> My Broadband, TV and Home phone package -> Chat online. If the agents are all busy, reload the page every 3 minutes and check again, until you get through.

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Superuser
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Message 6 of 9 (1,086 Views)
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confirmed by hanadihallal
‎21-04-2017 00:32

Re: speed upgrade 70mb to vivid 200mb


hanadihallal wrote:

I would have thought upgrading ONLINE should be instant


Someone has to action the order, so ordering online just puts it into a big list of orders to action Cat Sad That's the setup VM have

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Superuser
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Message 2 of 9 (569 Views)

Re: speed upgrade 70mb to vivid 200mb

If you ordered it via a call in, the operator activates it during the call in about it. If you done it online, then up to two working days for the change order to be processed and actioned by a member of staff internally.

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Message 3 of 9 (567 Views)

Re: speed upgrade 70mb to vivid 200mb

thanks for your reply.
can I find an operator on here to activate it? I really don't want to wait 2 days..
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Message 4 of 9 (1,111 Views)
Helpful Answer
confirmed by hanadihallal
‎21-04-2017 00:08

Re: speed upgrade 70mb to vivid 200mb

Ring 0345 454 1111 from any phone (or 150 from a VM phone.) I'd suggest going with either Option 4 -> Option 1 (Customer Care Team) from the main menu, or option 4 -> Option 5 (Customer Relations Team) from the main menu between 8AM to 8PM M-F and 8AM to 6PM Sa. They can activate it for you during the call in.

Or make the same request via the Webchat from a desktop or laptop, between 8AM to 8PM M-F and 9AM to 5PM Sa: Account and Billing -> My Broadband, TV and Home phone package -> Chat online. If the agents are all busy, reload the page every 3 minutes and check again, until you get through.

- - - - - -
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Registered: ‎20-04-2017
Message 5 of 9 (546 Views)

Re: speed upgrade 70mb to vivid 200mb

I would have thought upgrading ONLINE should be instant

Superuser
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Message 6 of 9 (1,087 Views)
Helpful Answer
confirmed by hanadihallal
‎21-04-2017 00:32

Re: speed upgrade 70mb to vivid 200mb


hanadihallal wrote:

I would have thought upgrading ONLINE should be instant


Someone has to action the order, so ordering online just puts it into a big list of orders to action Cat Sad That's the setup VM have

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Registered: ‎26-08-2016
Message 7 of 9 (62 Views)

Re: speed upgrade 70mb to vivid 200mb

I did on online upgrade on the 27th June, and it hasn't been actioned yet.

So more than 2 days ...
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Registered: ‎26-08-2016
Message 8 of 9 (39 Views)

Re: speed upgrade 70mb to vivid 200mb

[ Edited ]

Shelke wrote:

....  Or make the same request via the Webchat from a desktop or laptop, between 8AM to 8PM M-F and 9AM to 5PM Sa: Account and Billing -> My Broadband, TV and Home phone package -> Chat online. If the agents are all busy, reload the page every 3 minutes and check again, until you get through.


This worked perfectly for me, thanks.  I'd ordered online (27th June), nothing happened for over a week, so contacted them via webchat instead and they got it upgraded to 200mb/s while I was still on the chat.  Smiley Happy  Smiley Happy

Superuser
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Message 9 of 9 (27 Views)

Re: speed upgrade 70mb to vivid 200mb

@wyndstryke Very glad to hear that; hope you're enjoying your new service tier Cat Happy

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.