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ziggy100
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router keeps turning off

Hi, For the past 2-3 weeks my super hub 2 router / modem has been having a lot of
issues.it keeps on dropping its connection and i have to unplug restart it ,it then comes straight back on this happens 4-6 times a day i have tried the reset button but still the same do i need a new router??

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kray
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Re: router keeps turning off

there is a way to test it if ya have a mobile set it to test your connection on ya data off ya phone if ya log on to virgin media and look for problems. If this is not a option then just ring 150 when ya drop and make a note of some times thst it dropped before the call. GL m8
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richpsmith
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Re: router keeps turning off

I have been having this issue too. Router would turn off then back on again but will not connect at all. We have an engineer out on thursday but I think the router will need replacing.
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Forum Team
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Re: router keeps turning off

Hi ziggy100,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I've located your account and I can see an issue with speeds at peak times in your area (F003908291), although this would cause the drop outs you've described.

 

I've run a diagnostic on your equipment and I can see an issue with your Downstream Power levels that will need to be adjusted by a technician.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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