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redridinghood
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power levels

hi can I have some help in knowing if theses figures are to high I am using the super hub 3.i am paying for 100mb but most days its around 50mb to 75mb...I have said this before the speed test shows different values all the time. up and down like a yoyo.i don't no whats wrong.the line don't seem stable.thanks

 


Channel

Frequency(Hz)

Power
(dBmV)

SNR
(dB)

Modulation

Channel ID


1 283000000 6.4 40.3 256 qam 87
2 275000000 6.5 40.9 256 qam 86
3 267000000 6.1 40.3 256 qam 85
4 259000000 6.5 40.3 256 qam 84
5 251000000 6.8 40.3 256 qam 83
6 315000000 5.4 38.6 256 qam 91
7 307000000 5.5 40.3 256 qam 90
8 299000000 5.9 38.9 256 qam 89
9 291000000 5.5 38.9 256 qam 88
10 323000000 5.5 38.9 256 qam 92

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Superuser
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Message 2 of 12
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Re: power levels

Those downstream levels look OK, the recommended range is -6 to +10 and your levels fall within that range.  What do the upstream figures look like?

Are you using a wired Ethernet connection to the VM hub or a wireless connection? Wireless is easily disrupted by a number of external factors, so a wired test is the best way to get a true picture of what speed your line is able to achieve. It also helps to pinpoint if the issue is with the wireless or your line.

Are you seeing slow speeds all day or only at peak times (typically 4pm-11pm weekdays and weekends)? Some areas are suffering with over utilisation, which results in very slow speeds at peak times but full speed at off peak times.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

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redridinghood
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Re: power levels

ok.cheers for your time.from the hub 3 everything is wired that we use on a day to day tv downstairs and xbox one up stairs my vm line comes  in upstairs. 2 phones are the only things wireless and they don't auto connect. virgin say 100meg can run 4+ devices if my partner as iplayer on downstairs and I have my xbox on upstairs the xbox suffers and the xbox is 2 feet away from the hub 3....

 


Upstream bonded channels


Channel ID

Frequency(Hz)

Mode

Power
(dBmV)

Modulation

Channel Bandwidth(Hz)

Symbol Rate (ksps)


6 39400000 ATDMA 41.8 64 qam 6400000 5120
8 25800000 ATDMA 41.8 64 qam 6400000 5120
7 32600000 ATDMA 41.8 64 qam 6400000 5120
5 46200000 ATDMA 41.8 64 qam 6400000 5120

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redridinghood
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Re: power levels

Battlefield 1 last night in one word terrible.thought it could be there in game matchmaking gone wrong.so i put the hub 3 in modem mode did a reboot powered Xbox back up checked NAT was open.now doing this has properly messed things couldn't join partys couldn't join online multiplayer servers.so gave up that way so decided to start from the beginning powered xbox down and factory reset pin in the tiny hole tryed this twice and hub 3 wouldn't reset so turned pc on found router page did reset and a reboot powered everything back up checked speed check nat open all looks good tried to join game and TO GREETED WITH MESSAGE OOPS SOMTHING WRONG PLEASE TRY AGAIN LATER.

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Superuser
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Re: power levels

Upstream power levels also look OK.

Probably best to wait for the forum team to get to this thread and see if their checks reveal anything.

FYI The forum team respond to the oldest post waiting for a reply. This means if you keep posting on the thread then it will bump you to the bottom of their list. For the quickest response, stop posting on the thread for at least a week and they will get to you as soon as possible.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

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Forum Team
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Re: power levels

Hi redridinghood,

 

Thanks for taking the time to post on the community.

 

My apologies that you are having issues with your broadband connection.

 

From checking your connection, the traffic on the network is running high and I have sent this across to our networks team for more investigation. Once I have more information I will let you know.

 

Does this only happen during peak hours?

Are you only having an issue with online gaming or can it be general browsing also?

 

Will speak to you soon

Sam


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redridinghood
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Re: power levels

everything iv posted today on here as disappeared no sign of it anywhere have said somthing vm dont like

 

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redridinghood
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Re: power levels

doesn't matter much about the browsing.its the gaming side of things.i took the upgrade from 50meg to 100meg on the belive from a sales adviser/cs that it sort my gaming out.i cannot see eny difference between the two of peak hours or not 100 download and 6.11 upload vm website says 4+ devices maybe true if your running a LAPTOP,desktop and a couple of phones.you cant replace a laptop with a xbox the line isnt stable enought abd after 8 at night you can forget running xbox and iplayer iplayer just takes everything away

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redridinghood
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Message 9 of 12
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Re: power levels

would it cost me anything to have a vm line into the house down stairs currently my line runs the lenth of my house outside from front back and enters through a bedroom wall but id like the hub in the living room.im sure vm charge me a fee of 49 pound when i moved house but all i did was register the hub over the phone.thanks

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Forum Team
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Message 10 of 12
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Re: power levels

Hi there redridinghood,

 

Apologies for the delay in getting back to you about this.

 

Relocation of the equipment is classed as a "special request order" and is therefore chargeable at a fee of £99.00.

 

Let me know if I can help with anything more,

 

Nat_J

 


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